Licensed Professional Mental Health Counselor Program Manager

About the role

The Licensed Professional Mental Health Counselor (LPMHC) is assigned as a Behavioral Health Interdisciplinary Program (BHIP) Program Manager in the Primary Mental Health section of the Mental Health Service (MHS) within the VA Eastern Colorado Health Care System (ECHCS).

Responsibilities

• Provides oversight of BHIP teams to ensure effective and efficient delivery of recovery-oriented mental health services for Veteran patients and their families in accordance with the mission of VA ECHCS.
• Aids in planning, establishing, and implementing policies and procedures, developing individual or group goals and objectives, and monitoring, operating, evaluating, coordinating, and overseeing the multidisciplinary staff of their assigned BHIP team(s).
• Maintains administrative supervisory responsibility of all direct reports and Team Lead responsibility of all other members of their BHIP team(s).
• Oversees the implementation of BHIP services, including ensuring that appropriate processes/procedures are followed, Veteran care needs are addressed, and Veteran complaints are addressed.
• Identifies procedural issues related to BHIP treatment and care coordination and works toward process improvement in coordination with the other BHIP Program Coordinators, Program Managers, and the Section Chief.
• Ensures the multidisciplinary staff under their supervision are aware of and adhere to all current directives and handbooks of the Veterans Affairs Administration, meet current applicable Joint Commission standards, state licensure standards, and VA-OIG oversight requirements.
• Oversees and/or ensures that appropriate processes are identified and followed related to BHIP sub-programs, such as psychological testing and groups.
• Fosters a cohesive interdisciplinary team environment.
• Oversees quality control issues and performance measures in collaboration with the Primary Mental Health Section Chief and throughout VA ECHCS.
• Aids in overseeing compliance with the successful execution of Mental Health Performance Measures, SAIL, workload, VERA capture, Veteran patient satisfaction, and quality assurance.
• Utilizes the service recovery model with Veteran patients who express dissatisfaction or concerns regarding their mental health care as requested.
• Provides consultation for all mental health clinicians regarding the clinical care of complex cases.
• Provides overarching supervision, including annual performance ratings, for direct report employees, including Psychologists, Social Workers, and Licensed Professional Mental Health Counselors (LPMHC).
• Works to resolve informal complaints and grievances.
• Develops work improvement plans recommending personnel actions as necessary.

Requirements

Basic Requirements:

• United States Citizenship: Non-citizens may only be referred and tentatively selected but may not be hired until all requirements are met.
• Education: Hold a master's or doctoral degree in Clinical Mental Health Counseling, Clinical Rehabilitation Counseling, Clinical Mental Health Counseling and Clinical Rehabilitation Counseling, or a related field - from a program accredited by the Council on Accreditation of Counseling and Related Educational Programs (CACREP).
• Licensure: Full - current - and unrestricted license to independently practice as a Licensed Professional Mental Health Counselor - which includes diagnosis and treatment.

Qualifications

Experience - Education and Licensure: In addition to the basic requirements - candidates must have at least one year of progressively complex experience equivalent to the GS-12 grade level. The experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Demonstrated Knowledge - Skills - and Abilities: In addition to meeting the KSAs for the GS-12 grade level - the candidate must demonstrate the KSAs below:

• Ability to make judgments and decisions associated with program management.
• Ability to monitor program outcomes using data-driven quality assurance process.
• Ability to develop productivity standards appropriate to each service provided.
• Ability to manage a wide range of programs which include the operation and management of key clinical, training, or administrative programs.

Skills

Preferred Experience: Experience providing evidence-based mental health care in an outpatient/BHIP setting. Supervisory experience. Recent (within the past 3 years) experience working with adults in an outpatient mental health setting. Recent (within the past 5 years) experience providing psychotherapy or therapy in an outpatient mental health setting.

Benefits

N/A

Pay

N/A

Schedule

Monday-Friday 8 AM - 4:30 PM