Licensed Practical Nurse

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond-healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first, striving to build a healthy community by being accessible in the communities we serve. We provide care in York, Adams, Lancaster, and Lebanon counties, offering compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives through quality, compassionate primary medical and dental care and social services for those who need it most. We coordinate care with other providers, promote healthy lifestyles, collaborate to improve access and break down barriers of affordability, language, and culture, and advocate for our patients and the medically underserved.

Benefits

• 3 weeks of accrued paid vacation per year
• 9 accrued days of paid sick leave per year
• 4 personal days per year
• No late evenings or weekend hours
• Paid time off on holidays
• Health, dental, and vision insurance plans
• Short/long-term disability and life insurance
• 403(b) retirement plan
• Tuition reimbursement opportunities
• Opportunity for growth and advancement

Responsibilities

• Collaborates with other Patient Care Team Members for clinical direction and assistance in accordance with FFH established procedures.
• Reports to work at multiple locations based on scheduling needs.
• Reviews and identifies patient medical information to determine wellness needs to enhance the provider’s ability to administer comprehensive care.
• Accurately obtains and electronically records vital information, medication requests, allergies, and chief complaints during patient visits.
• Prepares exam rooms and patients for specific visit types, ensuring providers can conduct visits immediately upon entry.
• Sanitizes patient rooms after treatment according to established protocols.
• Performs all orders/instructions as recorded and requested by the provider in a timely manner.
• Clearly documents all aspects of patient care using accurate medical terminology and spelling.
• Accurately prepares and administers medications, including insulin, injections, and immunizations, with peer-checking techniques.
• Collects, labels, and documents samples for laboratory testing following proper protocol.
• Provides educational materials to patients to ensure understanding of illness or treatment plans.
• Follows HIPAA procedures to maintain patient confidentiality and verifies patient identity through active techniques.
• Demonstrates proper handling, storage, and maintenance of vaccines.
• Documents vaccines accurately at all points of record keeping, including reconciliation in electronic records.
• Responsible for vaccine cold chain, including handling of vaccines.
• Communicates effectively and respectfully with the healthcare team, peers, patients, and families.
• Supports healthcare teams at other sites by reporting to work as needed.
• Completes comprehensive incident and patient complaint reports following FFH policy.
• Performs nurse visits in compliance with FFH-defined policy.
• Maintains proper medical supply inventory in exam rooms, lab, and clinical areas.
• Performs opening and closing lab procedures.
• Collaborates with supervisors to identify areas needing improvement, including problem resolution.
• Retrieves and responds to patient messages from voicemails, following clinical algorithms under licensed staff supervision.
• Assists in determining urgency and level of care for patients under licensed staff supervision.
• Schedules appointments for patients upon hospital discharge and pre-operative physicals.
• Processes prescription requests per standard order policy under licensed staff supervision.
• Sorts and separates urgent from non-urgent labs, x-rays, and other test results within the clinical inbox.
• Follows up with providers on urgent results.
• Discusses patient clinical information with providers to determine the best course of care.
• Maintains medication logs within the electronic health record under licensed staff supervision.
• Completes prior authorization forms for patient referrals and medications.
• Schedules referral appointments within a prescribed network based on insurance carriers.
• Coordinates pre-authorizations with insurance carriers for out-of-network services and diagnostic studies.
• Consults with providers to provide required information to referral offices.
• Contacts patients with referral appointment information when appointments are not scheduled at the time of visit.
• Documents completed referrals as required within the electronic health record.
• Assists the organization in meeting requirements for meaningful use and patient-centered medical home certification.
• Performs all other duties as assigned.

Requirements

• Active Pennsylvania licensure for a Licensed Practical Nurse.
• Current CPR and Narcan certification.
• Knowledge of computer software applications (Microsoft Office Applications, others).
• Knowledge of grammar, spelling, and punctuation for correspondence.
• Knowledge of basic arithmetic for calculations, balancing, and reconciling figures.
• Excellent customer service skills.
• Skill in operating office equipment.
• Ability to critically think, including understanding logical connections between ideas and evaluating arguments.
• Ability to set positive examples for team members through exceptional work performance.
• Ability to travel to multiple work sites as needed.
• Ability to work in and respond to a demanding environment.
• Ability to communicate well and in a caring, supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to be organized, proactive in follow-up and follow-through, and juggle multiple competing tasks.
• Ability to adhere to all Family First Health’s policies, processes, and procedures, including Code of Conduct and Workplace Conduct.
• Ability to articulate and advocate for Family First Health’s mission and values.
• Ability to maintain required clearances and licensure.

Physical Demands

• Frequent and prolonged work at a computer and/or on the phone for extended periods with repetitive typing, arm, and hand motion.
• Requires correct vision and hearing to normal range.
• Occasional bending, stooping, crouching, or kneeling.
• Frequent standing and walking.
• Frequent turning and reaching.
• Frequent use of common PPE/safety equipment.
• Constant exposure to disease, infection, virus, blood, and bodily fluids.
• Occasional to frequent travel between work sites with exposure to weather conditions.
• Frequent competing demands, changes, delays, or unexpected events.