Licensed Optician - Meta Lab Store

About the role

The Meta Experience Optician plays a key role in building lasting client relationships, delivering luxury service, and ensuring the highest standards of optical quality. This role supports the Store Manager in driving sales performance, mentoring team members, and maintaining compliance with all optical standards.

Responsibilities

• Deliver a consistently exceptional client experience that exceeds customer satisfaction ratings
• Cultivate long-term client relationships through personalized service and follow-up
• Guide clients in selecting frames and lenses tailored to their lifestyle, prescription, and style preferences
• Troubleshoot and answer questions for customers
• Adhere to applicable state laws and requirements
• Act as liaison with customers’ optometrists
• Perform precise measurements, fittings, and adjustments to ensure flawless eyewear accuracy
• Stay informed on the latest optical innovations, fashion trends, and product knowledge to drive engagement and sales
• Maintain visual presentation and operational excellence across the sales floor and stock areas
• Manage inventory with accuracy and accountability
• Train, coach, and mentor team members to elevate performance and service standards
• Embody Meta Labs’ mission, values, and culture
• Celebrate wins, lead by example, and inspire others
• Strict adherence to all applicable privacy laws surrounding prescriptions and personally identifiable customer information

Requirements

• High School Diploma or equivalent
• Current, active American Board of Opticianry (ABO) certification and state optician licensure required
• Must possess and maintain an active Arizona Dispensing Optician License
• Strong knowledge of optical theory, practices, and latest technologies
• Proven ability to build and maintain a loyal client base
• Exceptional communication and interpersonal skills with a polished, professional presence
• Results-driven with strong problem-solving skills and resourcefulness
• Proficiency with digital tools and retail systems
• Flexibility to work evenings, weekends, and holidays

Qualifications

• 2+ years of sales experience in luxury retail or premium service environments

Skills & Attributes

• Strong knowledge of optical theory, practices, and latest technologies
• Proven ability to build and maintain a loyal client base
• Exceptional communication and interpersonal skills with a polished, professional presence
• Results-driven with strong problem-solving skills and resourcefulness
• Proficiency with digital tools and retail systems
• Flexibility to work evenings, weekends, and holidays

Benefits

• Weekly pay schedule and early wage access – get paid when you need it
• Health and wellness benefits plans
• Paid time off and holidays
• Paid training
• 401(k) with employer matching
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

Pay

Minimum Pay USD $32.00/Hr. Maximum Pay USD $40.00/Hr. Additional Compensation Bonus potential

Schedule

Weekly pay schedule and early wage access – get paid when you need it