Licensed Optician
About the role
Welcome all customers, set expectations with customers
Create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.
Responsibilities
- Welcome all customers, set expectations with customers
- Create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations
- Custom fit glasses & precisely place prescription in lenses
- Takes & records measurements, accurately adjusts/fits eyewear with attention to detail, ensures finished eyewear meets standards & customer needs
- Aids team with complex product needs & prescriptions
- Accurately & thoroughly uses technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
- Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
- Strives to achieve exceptional results on Brand KPIs & competencies
- Takes pride in store appearance, help to keep store clean, attractive & organized
- Informs management of safety opportunities; demonstrates safe work practices
- Resourceful, self-motivated with a desire for continual learning, improvement & results
- Adheres to company policies & procedure, including discounts, promotions & inventory management
Requirements
- High School graduate or equivalent
- State Licensure Optical dispensing experience
- Strong customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use & carry an iPAD/tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
Qualifications
- Previous customer service & retail experience
Skills
- Customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use & carry an iPAD/tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
Benefits
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Pay
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
Schedule
Not specified