Licensed Optician

Job Description

Licensed Opticians are responsible for selling & dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements.

They deliver extraordinary experience to each patient. They provide patients with a complete understanding of their customized recommendations for products and services. They custom fit glasses and precisely place prescriptions in lenses. They develop own clientele through outstanding service and referrals.

They assist co-workers with difficult or complex areas of product needs and prescriptions. They keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available. They take and return patient calls, update patients on order status, and resolve issues.

• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise.
• Escalates any issues with the Store Manager, as necessary.
• Retrieves patient charts and electronic health records.
• Selects frames, lens type, and lens treatments based on specific patient needs and facial measurements.
• Edits eyewear to ensure visual acuity, proper fit, and patient comfort.
• Uses various tools for eyewear adjustments and repairs.
• Communicates with technicians and/or store managers, providing additional patient information or asking for an order status.
• Inspects the final product ensuring there are no flaws; cleans and polishes lenses using cloths and solvents.
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
• Restocks retail boards with new merchandise.
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

Requirements

• High School Diploma
• State Licensure
• Optical dispensing experience
• One-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• Paid Holidays

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.