Licensed Optician
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have sections: About AEG (maybe "About the role"? Actually "About AEG" is separate from "About The Role". The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should follow that list. We can include "About AEG" as a heading? Might be okay but they gave examples; we can still use for any section heading. Probably we should include headings for: About AEG, About the role (maybe combine?), Responsibilities (list of duties), Requirements (maybe combine with Qualifications), Qualifications, Skills, Benefits, Physical Demands? Not in list but we can include if content. However instruction: "Prefer a few substantive sections over many thin ones." So we might combine.
We need to preserve all substantive info, remove boilerplate. No job ID, no navigation, no EEO, etc.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content:
About AEG: paragraph about building something bigger than great eye care, creating careers, developing leaders, making difference, team invests in leadership development, internal growth, believes people and performance go hand in hand, values collaboration, authenticity, continuous learning, celebrates wins, supports challenges, grows together.
About The Role: paragraph about great patient experiences begin with great teams. As a Licensed Optician, you will play vital role providing expert eyewear solutions and exceptional patient care. Assist patients selecting eyewear and accessories that fit prescription, lifestyle, personal style. Ensure proper frame fit, accurate measurements, correct lens dispensing, combine technical expertise with outstanding customer service. Commitment to quality and patient satisfaction drives trust, loyalty, repeat business. Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services. Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify visual needs and recommend most appropriate frames, lenses, lens treatments, and specialty products. Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available. Takes and returns patient calls, updating patients on status of order and resolving order issues should they arise. Escalates any issues to management. Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements. Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options. Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations. Interprets prescriptions written by Optometrist and Ophthalmologist. Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart. Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready. Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback. Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs. Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc. Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status. Inspects the final product ensuring there are no flaws; clean and polish lenses. Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice. Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. Performs other duties as needed and as assigned by manager.
Requirements Qualifications: list: State Licensure, High School or GED qualification, ABO/NCLE preferred but not required, Optical dispensing experience, Experience with HIPAA requirements preferred, PC skills to include MC Office, Windows, and Word Processing, Strong organizational skills and attention to detail, Strong communication skills (verbal and written), Excellent customer service skills and pleasant demeanor, experience with sales preferred, Manual dexterity and hand-eye coordination.
Full Time Employee Benefits: 401(k) with Match, Medical/Dental/Vision/Life/STD/LTD, Employee Vision Discount Program, HSA/FSA, PTO, Paid Holidays.
Physical Demands: Ability to utilize office equipment, Prolonged sitting, standing, and walking, Ability to lift up to 10 lbs.
We need to decide sections: Could have About AEG, About the role (maybe combine About AEG and About The Role? But they are distinct). Could have Responsibilities (the duties list). Could have Requirements/Qualifications (maybe combine). Could have Skills (maybe separate). Could have Benefits. Could have Physical Demands (maybe not in list but we can include as a section if content). The instruction says use headings for e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings, but we should aim to follow that list. However we have content that fits: About AEG (maybe not in list but we can still use About AEG). About the role (maybe we can use that heading for the role description). Responsibilities (list of duties). Requirements (maybe combine with Qualifications). Qualifications (maybe separate). Skills (maybe we can extract skills from requirements). Benefits (list). Physical Demands (maybe we can include as a section but not in list; but we could incorporate into Requirements or as a separate section "Physical Demands". The instruction says "Prefer a few substantive sections over many thin ones." So we might combine some.
Let's think: We could have sections:
- About AEG
- About the role (role overview)
- Responsibilities (duties)
- Requirements and Qualifications (combined)
- Benefits
- Physical Demands
That's 6 sections, each substantive.
We need to use for each heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID.
We must not include boilerplate like EEO etc.
We must preserve all substantive info; do not invent or summarize away detail.
We need to ensure we don't leave any placeholder text like "commensurate with experience". Not present.
Now craft HTML.
First, About AEG: prose paragraph(s). Could be one
containing the sentences.
About the role: prose paragraph(s) describing role overview.
Responsibilities: we need to list duties. The role description includes many duties; we can extract them into bullet list.
Let's extract duties bullet points:
- Assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style.
- Ensure proper frame fit, accurate measurements, and correct lens dispensing.
- Combine technical expertise with outstanding customer service.
- Deliver extraordinary experience to each patient.
- Provide patients with a complete understanding of customized recommendations for products and services.
- Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs and recommend appropriate frames, lenses, lens treatments, and specialty products.
- Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
- Take and return patient calls, updating patients on status of their order and resolving order issues.
- Escalate any issues to management.
- Assist patients in selecting frames, lens type, and lens treatments including tints and coatings, depending on specific patient needs and facial measurements.
- Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
- Maintain thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
- Interpret prescriptions written by Optometrist and Ophthalmologist.
- Accurately interpret prescriptions written by Optometrists and Ophthalmologists (duplicate but we can keep).
- Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
- Follow-up on all pending orders.
- Verify all orders are within the time guidelines and inform patients if delays occur.
- Notify patients when eyewear is ready.
- Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
- Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
- Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
- Regularly communicate with technicians and managers, providing additional patient information, or asking for an order status.
- Inspect the final product ensuring there are no flaws; clean and polish lenses.
- Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
- Understand product issues and analyze any problems.
- Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
- Perform other duties as needed and as assigned by manager.
We could combine some duplicates.
Now Requirements and Qualifications: list:
- State Licensure
- High School or GED qualification
- ABO/NCLE preferred but not required
- Optical dispensing experience
- Experience with HIPAA requirements preferred
- PC skills to include MS Office, Windows, and Word Processing (note: MC Office likely means Microsoft Office)
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Excellent customer service skills and pleasant demeanor, experience with sales preferred
- Manual dexterity and hand-eye coordination
We could also include Skills section maybe overlapping; but we can combine.
Benefits list:
- 401(k) with Match
- Medical/Dental/Vision/Life/STD/LTD
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
Physical Demands list:
- Ability to utilize office equipment
- Prolonged sitting, standing, and walking
- Ability to lift up to 10 lbs
Now produce HTML.
We need to ensure no extra whitespace? It's fine.
Let's craft:
About AEG
At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that invests in leadership development and internal growth, believes people and performance go hand in hand, values collaboration, authenticity, and continuous learning, celebrates wins, supports challenges, and grows together.
About the Role
At AEG, we believe great patient experiences begin with great teams. As a Licensed Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care. You will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style, ensuring proper frame fit, accurate measurements, and correct lens dispensing while combining technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.
Responsibilities
- Assist patients in selecting eye
for any section heading. Probably we should include headings for: About AEG, About the role (maybe combine?), Responsibilities (list of duties), Requirements (maybe combine with Qualifications), Qualifications, Skills, Benefits, Physical Demands? Not in list but we can include if content. However instruction: "Prefer a few substantive sections over many thin ones." So we might combine.
We need to preserve all substantive info, remove boilerplate. No job ID, no navigation, no EEO, etc.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content:
About AEG: paragraph about building something bigger than great eye care, creating careers, developing leaders, making difference, team invests in leadership development, internal growth, believes people and performance go hand in hand, values collaboration, authenticity, continuous learning, celebrates wins, supports challenges, grows together.
About The Role: paragraph about great patient experiences begin with great teams. As a Licensed Optician, you will play vital role providing expert eyewear solutions and exceptional patient care. Assist patients selecting eyewear and accessories that fit prescription, lifestyle, personal style. Ensure proper frame fit, accurate measurements, correct lens dispensing, combine technical expertise with outstanding customer service. Commitment to quality and patient satisfaction drives trust, loyalty, repeat business. Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services. Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify visual needs and recommend most appropriate frames, lenses, lens treatments, and specialty products. Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available. Takes and returns patient calls, updating patients on status of order and resolving order issues should they arise. Escalates any issues to management. Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements. Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options. Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations. Interprets prescriptions written by Optometrist and Ophthalmologist. Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart. Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready. Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback. Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs. Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc. Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status. Inspects the final product ensuring there are no flaws; clean and polish lenses. Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice. Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. Performs other duties as needed and as assigned by manager.
Requirements Qualifications: list: State Licensure, High School or GED qualification, ABO/NCLE preferred but not required, Optical dispensing experience, Experience with HIPAA requirements preferred, PC skills to include MC Office, Windows, and Word Processing, Strong organizational skills and attention to detail, Strong communication skills (verbal and written), Excellent customer service skills and pleasant demeanor, experience with sales preferred, Manual dexterity and hand-eye coordination.
Full Time Employee Benefits: 401(k) with Match, Medical/Dental/Vision/Life/STD/LTD, Employee Vision Discount Program, HSA/FSA, PTO, Paid Holidays.
Physical Demands: Ability to utilize office equipment, Prolonged sitting, standing, and walking, Ability to lift up to 10 lbs.
We need to decide sections: Could have About AEG, About the role (maybe combine About AEG and About The Role? But they are distinct). Could have Responsibilities (the duties list). Could have Requirements/Qualifications (maybe combine). Could have Skills (maybe separate). Could have Benefits. Could have Physical Demands (maybe not in list but we can include as a section if content). The instruction says use headings for e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings, but we should aim to follow that list. However we have content that fits: About AEG (maybe not in list but we can still use About AEG). About the role (maybe we can use that heading for the role description). Responsibilities (list of duties). Requirements (maybe combine with Qualifications). Qualifications (maybe separate). Skills (maybe we can extract skills from requirements). Benefits (list). Physical Demands (maybe we can include as a section but not in list; but we could incorporate into Requirements or as a separate section "Physical Demands". The instruction says "Prefer a few substantive sections over many thin ones." So we might combine some.
Let's think: We could have sections:
- About AEG
- About the role (role overview)
- Responsibilities (duties)
- Requirements and Qualifications (combined)
- Benefits
- Physical Demands
That's 6 sections, each substantive.
We need to use for each heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID.
We must not include boilerplate like EEO etc.
We must preserve all substantive info; do not invent or summarize away detail.
We need to ensure we don't leave any placeholder text like "commensurate with experience". Not present.
Now craft HTML.
First, About AEG: prose paragraph(s). Could be one
containing the sentences.
About the role: prose paragraph(s) describing role overview.
Responsibilities: we need to list duties. The role description includes many duties; we can extract them into bullet list.
Let's extract duties bullet points:
- Assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style.
- Ensure proper frame fit, accurate measurements, and correct lens dispensing.
- Combine technical expertise with outstanding customer service.
- Deliver extraordinary experience to each patient.
- Provide patients with a complete understanding of customized recommendations for products and services.
- Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs and recommend appropriate frames, lenses, lens treatments, and specialty products.
- Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
- Take and return patient calls, updating patients on status of their order and resolving order issues.
- Escalate any issues to management.
- Assist patients in selecting frames, lens type, and lens treatments including tints and coatings, depending on specific patient needs and facial measurements.
- Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
- Maintain thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
- Interpret prescriptions written by Optometrist and Ophthalmologist.
- Accurately interpret prescriptions written by Optometrists and Ophthalmologists (duplicate but we can keep).
- Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
- Follow-up on all pending orders.
- Verify all orders are within the time guidelines and inform patients if delays occur.
- Notify patients when eyewear is ready.
- Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
- Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
- Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
- Regularly communicate with technicians and managers, providing additional patient information, or asking for an order status.
- Inspect the final product ensuring there are no flaws; clean and polish lenses.
- Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
- Understand product issues and analyze any problems.
- Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
- Perform other duties as needed and as assigned by manager.
We could combine some duplicates.
Now Requirements and Qualifications: list:
- State Licensure
- High School or GED qualification
- ABO/NCLE preferred but not required
- Optical dispensing experience
- Experience with HIPAA requirements preferred
- PC skills to include MS Office, Windows, and Word Processing (note: MC Office likely means Microsoft Office)
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Excellent customer service skills and pleasant demeanor, experience with sales preferred
- Manual dexterity and hand-eye coordination
We could also include Skills section maybe overlapping; but we can combine.
Benefits list:
- 401(k) with Match
- Medical/Dental/Vision/Life/STD/LTD
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
Physical Demands list:
- Ability to utilize office equipment
- Prolonged sitting, standing, and walking
- Ability to lift up to 10 lbs
Now produce HTML.
We need to ensure no extra whitespace? It's fine.
Let's craft:
About AEG
At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that invests in leadership development and internal growth, believes people and performance go hand in hand, values collaboration, authenticity, and continuous learning, celebrates wins, supports challenges, and grows together.
About the Role
At AEG, we believe great patient experiences begin with great teams. As a Licensed Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care. You will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style, ensuring proper frame fit, accurate measurements, and correct lens dispensing while combining technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.
Responsibilities
- Assist patients in selecting eye
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID.
We must not include boilerplate like EEO etc.
We must preserve all substantive info; do not invent or summarize away detail.
We need to ensure we don't leave any placeholder text like "commensurate with experience". Not present.
Now craft HTML.
First, About AEG: prose paragraph(s). Could be one
containing the sentences.
About the role: prose paragraph(s) describing role overview.
Responsibilities: we need to list duties. The role description includes many duties; we can extract them into bullet list.
Let's extract duties bullet points:
- Assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style.
- Ensure proper frame fit, accurate measurements, and correct lens dispensing.
- Combine technical expertise with outstanding customer service.
- Deliver extraordinary experience to each patient.
- Provide patients with a complete understanding of customized recommendations for products and services.
- Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs and recommend appropriate frames, lenses, lens treatments, and specialty products.
- Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
- Take and return patient calls, updating patients on status of their order and resolving order issues.
- Escalate any issues to management.
- Assist patients in selecting frames, lens type, and lens treatments including tints and coatings, depending on specific patient needs and facial measurements.
- Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
- Maintain thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
- Interpret prescriptions written by Optometrist and Ophthalmologist.
- Accurately interpret prescriptions written by Optometrists and Ophthalmologists (duplicate but we can keep).
- Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
- Follow-up on all pending orders.
- Verify all orders are within the time guidelines and inform patients if delays occur.
- Notify patients when eyewear is ready.
- Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
- Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
- Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
- Regularly communicate with technicians and managers, providing additional patient information, or asking for an order status.
- Inspect the final product ensuring there are no flaws; clean and polish lenses.
- Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
- Understand product issues and analyze any problems.
- Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
- Perform other duties as needed and as assigned by manager.
We could combine some duplicates.
Now Requirements and Qualifications: list:
- State Licensure
- High School or GED qualification
- ABO/NCLE preferred but not required
- Optical dispensing experience
- Experience with HIPAA requirements preferred
- PC skills to include MS Office, Windows, and Word Processing (note: MC Office likely means Microsoft Office)
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Excellent customer service skills and pleasant demeanor, experience with sales preferred
- Manual dexterity and hand-eye coordination
We could also include Skills section maybe overlapping; but we can combine.
Benefits list:
- 401(k) with Match
- Medical/Dental/Vision/Life/STD/LTD
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
Physical Demands list:
- Ability to utilize office equipment
- Prolonged sitting, standing, and walking
- Ability to lift up to 10 lbs
Now produce HTML.
We need to ensure no extra whitespace? It's fine.
Let's craft:
About AEG
At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that invests in leadership development and internal growth, believes people and performance go hand in hand, values collaboration, authenticity, and continuous learning, celebrates wins, supports challenges, and grows together.
About the Role
At AEG, we believe great patient experiences begin with great teams. As a Licensed Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care. You will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style, ensuring proper frame fit, accurate measurements, and correct lens dispensing while combining technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.
Responsibilities
- Assist patients in selecting eye
for prose. We must not repeat job title as heading. Not include Job ID. We must not include boilerplate like EEO etc. We must preserve all substantive info; do not invent or summarize away detail. We need to ensure we don't leave any placeholder text like "commensurate with experience". Not present. Now craft HTML. First, About AEG: prose paragraph(s). Could be one
containing the sentences. About the role: prose paragraph(s) describing role overview. Responsibilities: we need to list duties. The role description includes many duties; we can extract them into bullet list. Let's extract duties bullet points: - Assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. - Ensure proper frame fit, accurate measurements, and correct lens dispensing. - Combine technical expertise with outstanding customer service. - Deliver extraordinary experience to each patient. - Provide patients with a complete understanding of customized recommendations for products and services. - Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs and recommend appropriate frames, lenses, lens treatments, and specialty products. - Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available. - Take and return patient calls, updating patients on status of their order and resolving order issues. - Escalate any issues to management. - Assist patients in selecting frames, lens type, and lens treatments including tints and coatings, depending on specific patient needs and facial measurements. - Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options. - Maintain thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations. - Interpret prescriptions written by Optometrist and Ophthalmologist. - Accurately interpret prescriptions written by Optometrists and Ophthalmologists (duplicate but we can keep). - Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart. - Follow-up on all pending orders. - Verify all orders are within the time guidelines and inform patients if delays occur. - Notify patients when eyewear is ready. - Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback. - Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs. - Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc. - Regularly communicate with technicians and managers, providing additional patient information, or asking for an order status. - Inspect the final product ensuring there are no flaws; clean and polish lenses. - Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice. - Understand product issues and analyze any problems. - Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. - Perform other duties as needed and as assigned by manager. We could combine some duplicates. Now Requirements and Qualifications: list: - State Licensure - High School or GED qualification - ABO/NCLE preferred but not required - Optical dispensing experience - Experience with HIPAA requirements preferred - PC skills to include MS Office, Windows, and Word Processing (note: MC Office likely means Microsoft Office) - Strong organizational skills and attention to detail - Strong communication skills (verbal and written) - Excellent customer service skills and pleasant demeanor, experience with sales preferred - Manual dexterity and hand-eye coordination We could also include Skills section maybe overlapping; but we can combine. Benefits list: - 401(k) with Match - Medical/Dental/Vision/Life/STD/LTD - Employee Vision Discount Program - HSA/FSA - PTO - Paid Holidays Physical Demands list: - Ability to utilize office equipment - Prolonged sitting, standing, and walking - Ability to lift up to 10 lbs Now produce HTML. We need to ensure no extra whitespace? It's fine. Let's craft:
About AEG
At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that invests in leadership development and internal growth, believes people and performance go hand in hand, values collaboration, authenticity, and continuous learning, celebrates wins, supports challenges, and grows together.
About the Role
At AEG, we believe great patient experiences begin with great teams. As a Licensed Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care. You will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style, ensuring proper frame fit, accurate measurements, and correct lens dispensing while combining technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.
Responsibilities
- Assist patients in selecting eye