Licensed Optical Supervisor - Palmer Square

About the role

Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Act as a keyholder to the store, helping to open and close up shop as well as maintaining internal operations
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Requirements

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—able to break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open-minded—you're constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself

Qualifications

• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Skills

• Excellent customer service skills
• Strong organizational and problem-solving abilities
• Ability to work independently and as part of a team
• Knowledge of optical equipment and technology

Benefits

• Comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Paid vacation days
• Roth 401(k) retirement savings plan
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

Pay

Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers a flexible schedule for its employees, including both full-time and part-time positions. Full-time employees accrue paid sick leave at a rate of 1 hour per every 26 hours worked and receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). Part-time employees accrue paid sick leave at a rate of 1 hour per every 30 hours worked.