Licensed Optical Manager - The Shoppes at Webb Gin
About the role
Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.
Responsibilities
- Work directly with customers to fulfill their eyewear needs
- Take and record measurements, adjust and fit eyewear, and ensure flawless accuracy
- Check that finished eyewear meets our optical standards and customer requirements
- Use expertise to explain prescription terminology and product offerings to customers
- Manage a team of Opticians by providing feedback, conducting development conversations, and leading by example
- Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
- Report to the Store Leader and oversee Optician Apprentice Program participants
- Stay updated with HR policies and procedures to maintain a productive, safe work environment and enhance employee engagement
- Support general store systems, inventory databases, and business operations
Requirements
- A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
- A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
- Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
- Passionate about the eyewear and retail industries and able to communicate complex information clearly and effectively
- Dedicated to exceeding expectations to make customers and teammates happy
- Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for themselves and their team
- Takes work seriously but not oneself
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Qualifications
- Licensed dispensing optician in states requiring a license, or ABO-certified optician in non-licensing states with 2+ years of management experience
- Strong leadership and mentoring skills
- Professional and open-minded approach to decision-making
- Passion for eyewear and retail industries
- Clear and effective communication skills
- Detail-oriented and organized
- Capable of prioritizing tasks and responsibilities
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Skills
- Expertise in optical fitting and measurement
- Ability to communicate complex information clearly
- Leadership and mentoring skills
- Passion for the eyewear and retail industries
- Attention to detail and organizational skills
- Ability to prioritize tasks and responsibilities
Benefits
- Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
- Variable compensation for eligible employees
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- 1 Paid Holiday(s)
- 1 Vacation day(s) per year (after waiting period, depending on tenure and hours worked)
- Retail Savings Plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- Additional benefits for full-time employees
- Some benefits for part-time employees
Pay
In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.
Schedule
Warby Parker offers flexible schedules to accommodate the needs of its employees. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (after a waiting period, depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.