Licensed Life and Health Insurance Advisor

About the role

MCI is seeking a Licensed Life and Health Insurance Specialist to educate and guide customers on selecting appropriate insurance policies.

Responsibilities

• Provide information about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay informed about changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve customer concerns regarding their insurance policies.
• Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Qualifications

• A high school diploma or GED.
• A valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• A flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• The ability to function efficiently in a fast-paced environment.
• Dependability in completing assignments and maintaining attendance.

Requirements

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21" monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems.
• You must provide your own headset.

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off.
• Incentives & Rewards.
• Health Benefits.
• Retirement Savings.
• Disability Insurance.
• Life Insurance.
• Supplemental Insurance.
• Career Growth.
• Paid Training.
• A fun, engaging work environment.
• A casual dress code.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality

MCI and its subsidiaries embrace diversity and believe it benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.