Licensed Life and Health Insurance Advisor

About the role

MCI is seeking a Licensed Life and Health Insurance Specialist to educate and guide customers on selecting appropriate insurance policies.

Responsibilities

• Provide information about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that meets their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay informed about changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• A high school diploma or GED.
• A valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• A flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• The ability to function efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Qualifications

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic.
• A headset provided by the candidate.

Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Pay

Compensation details are not specified in the job posting.

Schedule

The schedule is not specified in the job posting.