Licensed Insurance Agent- Evening Shift

Independence Pet Holdings, established in 2021, is a corporate holding company managing a diverse portfolio of modern pet health brands and services—including insurance, pet education, and lost recovery—throughout North America. We build solutions to simplify the pet parenting journey and improve pet well-being, operating with a full stack of resources, capital, and services to support pet parents through our multi-brand, omni-channel approach.

About the role

Pumpkin is seeking a friendly and motivated Insurance Agent to join the Customer Care team. This role involves researching and responding to insurance and non-insurance customer inquiries across phone, email, text, chat, and social media, as well as processing new enrollments, claims, and fulfillment tasks. The ideal candidate is passionate about pets, detail-oriented, and committed to delivering exceptional customer experiences.

Shift: 12:00–8:30 PM EST | Location: Remote – United States

Responsibilities

• Provide exceptional customer care across multiple communication channels (phone, email, text, chat, and social media) in a timely and efficient manner.
• Use problem-solving skills to resolve customer issues, rectify poor experiences, and maintain positive relationships.
• Apply company policies to ensure compliance for claims and policies, and know when to make exceptions.
• Answer customer questions and provide information on insurance and non-insurance topics.
• Educate customers on full product offerings and proactively assist them in purchasing additional coverage.
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies.
• Use ticketing software, back-office tools, and other digital platforms to manage and track performance.
• Perform data entry for customer interactions, enrollments, and claims.
• Handle other duties as assigned.

Requirements

• Prior experience in a customer service role with a high degree of customer interaction.
• Experience with ticketing software (e.g., Zendesk, Kustomer, Gladly).
• Roll-up-your-sleeves mentality—does what it takes to get the job done.
• Excellent verbal and written communication skills.
• Strong administrative and computer skills.
• Great attention to detail in all tasks.
• Entrepreneurial interest and a passion for pets.
• Existing Property & Casualty Insurance License.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Basic life insurance at no cost to the employee.
• Company-paid short-term and long-term disability.
• 12 weeks of 100% paid parental leave.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal paid time off, paid holidays, and a company-wide wellness day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet-friendly office environment (where applicable).
• Commuter benefits.
• Group pet insurance.
• On-the-job training and skills development.
• Employee Assistance Program (EAP).