Licensed Hearing Aid Dispenser

California applicants: Please review the Costco Applicant Privacy Notice.

Position Summary

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals in line with the Code of Ethics.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing hands‑on training aligned with the HAAP curriculum and weekly reviews.
• Provides prompt, courteous member service and resolves customer problems.
• Trains customers in caring for their hearing devices, including intrinsic cleaning and brushing.
• Communicates with members by phone to give general department information, troubleshooting guidance, and to schedule appointments.
• Performs administrative duties using the office management system to maintain member records, schedule appointments, maintain department inventory, order supplies, answer phone calls and return voicemail messages.
• Assists members with scheduling appointments, answering product and service questions, and conducting device evaluations as permitted by state law.
• Checks in and stores daily receivings, assembles and/or charges member devices for delivery.
• Conducts hearing aid dispenser duties: member consultations, exams, testing, ear impressions (meeting certification standards), recommending devices, placing orders, and referring for further care when needed.
• Uses tooling and equipment to perform fittings, adjustments, and cleanings on hearing aid devices.
• Operates cash registers and handles money transactions with customers.
• Follows safety and security procedures, PPE requirements, and maintains department cleanliness.
• Travels, including occasional weekends, to assist other hearing aid departments as business needs require.
• Implements proper cleaning and infection‑control procedures.
• Ensures proper cleanup and disposal of hazardous materials.

Requirements

• Proof of authorization to work in the United States.
• Open availability to meet business needs, including occasional weekends and travel.

Benefits

• Paid time off.
• Health benefits including medical, dental, vision, hearing aid, pharmacy, behavioral health, and employee assistance.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short‑term and long‑term disability insurance.
• Accidental death & dismemberment (AD&D) insurance.
• Life insurance.
• 401(k) plan.
• Stock purchase plan for eligible employees.

Schedule

Open availability is required to meet business needs, including occasional weekend travel to support other hearing aid departments.