Licensed Hearing Aid Dispenser

About the Role

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains Costco’s culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals using methods/strategies consistent with the Code of Ethics.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing hands-on training aligned with the HAAP curriculum. Follows Costco’s training guidelines and reviews opportunities and successes with apprentices weekly.
• Provides prompt, courteous member service and resolves customer problems. Trains customers on caring for their hearing devices, including cleaning and maintenance.
• Communicates with members via phone to provide general information about the hearing aid department, troubleshooting guidance, and schedules appointments.
• Performs administrative duties, including maintaining member records, scheduling appointments, managing department inventory, ordering supplies, and handling phone calls.
• Assists members with scheduling appointments, answering questions about products and services, device evaluation, and services as allowed by state law.
• Checks in and stores daily receivings, including assembling and/or charging member devices for delivery.
• Performs Hearing Aid Dispenser duties, including member consultations and exams. Uses department equipment to conduct testing and ear impressions safely and consistently with certification standards. Recommends hearing devices, places orders, and refers for further care if needed.
• Uses tooling and equipment to perform fittings, adjustments, and cleanings on hearing aid devices.
• Operates cash registers and performs money transactions with customers.
• Follows safety and security procedures, adheres to PPE requirements, and maintains department cleanliness.
• Travels, including some weekends, to assist other hearing aid departments as business needs require.
• Ensures proper procedures for cleaning, infection control, and hazardous materials disposal are implemented.

Qualifications

• Open availability to meet business needs (apart from religious or disability considerations).
• Authorization to work in the United States (proof required if hired).

Benefits

• Paid time off.
• Health benefits: medical, dental, vision, hearing aid, pharmacy, and behavioral health coverage.
• Employee assistance program.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short-term and long-term disability insurance.
• AD&D and life insurance.
• 401(k) retirement plan.
• Stock purchase plan (for eligible employees).