Licensed Hearing Aid Dispenser

About the role

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals, using methods/strategies that are consistent with the Code of Ethics
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP)
• Provides mentoring and hands-on training that aligns with the HAAP curriculum
• Follows Costco’s training guidelines and reviews opportunities and successes with apprentice each week
• Provides prompt courteous member services and responds to any customer problems
• Properly trains customers in caring for their hearing devices, such as intrinsic cleaning and brushing
• Communicates with members via phone providing general information about the hearing aid department, general