Licensed Hearing Aid Dispenser

Position Summary

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals using methods/strategies consistent with the Code of Ethics.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing hands‑on training aligned with the HAAP curriculum, following Costco’s training guidelines, and reviewing progress weekly.
• Provides prompt, courteous member services and responds to any customer problems.
• Trains customers in caring for their hearing devices, such as intrinsic cleaning and brushing.
• Communicates with members via phone to provide general information about the hearing aid department, troubleshooting guidance, and to schedule appointments.
• Performs administrative duties using the office management system to maintain member records, schedule appointments, maintain department inventory, order supplies, answer phone calls, and return voicemail messages.
• Assists members with scheduling appointments, answering product and service questions, and device evaluation as allowed by state law.
• Checks in and stores all daily receivings, including assembling and/or charging member devices for delivery.
• Conducts member consultations and exams as a Hearing Aid Dispenser, using equipment to perform testing and ear impressions safely and meeting certification standards.
• Recommends hearing devices, places orders, and refers members for further care when needed.
• Uses tooling and equipment to perform fittings, adjustments, and cleanings on hearing aid devices.
• Loads, operates cash registers, and handles money transactions with customers.
• Follows safety and security procedures, adheres to PPE requirements, and maintains department cleanliness.
• Travels, including some weekends, as business needs require, to assist other hearing aid departments.
• Ensures proper procedures for cleaning and infection control are implemented.
• Ensures proper cleanup and disposal of hazardous materials.

Requirements

• Proof of authorization to work in the United States.
• Open availability to meet business needs, including potential weekend travel.

Benefits

• Paid time off.
• Comprehensive health benefits: medical, dental, vision, hearing aid, pharmacy, behavioral health, and employee assistance.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short‑term disability and long‑term disability insurance.
• Accidental death & dismemberment (AD&D) insurance.
• Life insurance.
• 401(k) retirement plan.
• Stock purchase plan for eligible employees.

Schedule

Open availability is required; travel, including some weekends, may be required to assist other hearing aid departments.