Licensed Hearing Aid Dispenser

About the role

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals using methods/strategies consistent with the Code of Ethics
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP); provides mentoring and hands‑on training aligned with the HAAP curriculum; follows Costco’s training guidelines and reviews opportunities and successes with apprentice each week
• Provides prompt courteous member service and responds to any customer problems; properly trains members in caring for their hearing devices (intrinsic cleaning and brushing)
• Communicates with members via phone providing general information about the hearing aid department, troubleshooting guidance, and schedules member appointments
• Performs administrative duties: uses office management system to maintain member records and schedule appointments, maintains department inventory, orders supplies, answers phone calls and returns voicemail
• Assists members with scheduling appointments, answering questions about products and services, device evaluation and services as allowed by state law
• Checks in and stores all daily receivings, including assembling and/or charging member devices for delivery
• Performs Hearing Aid Dispenser duties: member consultations and exams; uses department equipment to conduct testing and ear impressions safely and consistent with passing the ‘Ear Impression Certification Exam’; recommends hearing devices, places orders and refers for further care if needed
• Uses tooling and equipment to perform fittings, adjustments and cleanings on hearing aid devices
• Loads, operates cash registers, and performs money transactions with customers
• Follows safety and security procedures, follows PPE requirements, and maintains cleanliness of the department
• Travels, including some weekends, as business needs require, to assist other hearing aid departments
• Ensures proper procedures for cleaning and infection control are implemented
• Ensures proper cleanup and disposal of hazardous materials

Benefits

• Paid time off
• Health benefits – medical, dental, vision, hearing aid, pharmacy, behavioral health, employee assistance
• Health care reimbursement account
• Dependent care assistance plan
• Short‑term and long‑term disability insurance
• AD&D insurance
• Life insurance
• 401(k)
• Stock purchase plan (eligible employees)

Schedule

• Open availability required (apart from religious or disability considerations) to meet business needs
• Travel, including some weekends, as business needs require to assist other hearing aid departments