Licensed Funeral Director

Location: Spring, TX 77388

Responsibilities

• Receives or initiates call to deceased next of kin
• Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules arrangement appointment, and emails appointment confirmation
• Cares for deceased in a respectful manner
• Updates removal status in proprietary software
• Greets next of kin and escorts to the meeting space
• Initiates and facilitates arrangements conference while assessing needs and summarizing desired outcomes
• Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, and music
• Responsible for reviewing and authorizing merchandise and service contract revisions
• Presides for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with company standards and shall be present for graveside services when the casket containing human body or cremains are placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the arrangements
• Visually inspects deceased, adjusts casket dressing, deceased attire, or makeup, or communicates concerns to preparation staff
• Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members
• Perform a variety of planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill arrangement requests
• Creating products that may include scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating on-line memorials
• Prepare chapel/visitation room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor
• May perform a variety of attendant duties including but not limited to parking lot attendant, driver, pallbearer, or courier
• May attend community or charity events to represent and promote the location
• Cares for deceased in a respectful manner, following company processes and procedures, verifies identification, reviews embalming authorization; adheres to hazardous waste procedures, cleans and embalms body; uses scalpels, pumps, tubes, and equipment to replace bodily fluids/waste with embalming fluids; performs restorations, styling hair, applying cosmetics, dressing body, and other preparation required for human remains
• Verifies appropriate casket and lining according to contract
• Dresses, caskets, and lays deceased
• Updates status on the property sheet
• Maintains preparation room, cleans soiled equipment, properly disposes of hazardous waste, and promotes a safe work environment
• Works under general guidance
• New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance
• Exhibits accountability for behaviors
• Ensures compliance with local, state, and federal regulations
• Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from manager
• Notifies manager when workload is light and volunteers for additional work
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Additional responsibilities as requested or assigned
• Must be able to retain confidentiality
• Environment - Work is both indoors and outdoors during all seasons and weather
• Attire - professional business attire required when in contact with families
• Postures – Frequent continuous period sitting or standing up; frequently climbing stairs to access buildings

Qualifications

• Graduated from an accredited school or college of mortuary science
• Current Funeral Director license within the practicing state
• Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
• Cognitive ability includes following instruction, reasoning, planning, identifying problems, learning quickly, learning from experience, and appropriately applying learning to new situations
• Must be able to learn company used software