Licensed Customer Service Representative (P&C) - Paramus, NJ

About the role

Join a growing insurance agency in Paramus, NJ, where you’ll play a key role in servicing and retaining clients while contributing to sales growth. We are seeking a Licensed Customer Service Representative (P&C) with personal lines experience who thrives in a client-focused environment and is motivated to deliver exceptional service and results.

What You’ll Do

• Assist clients with policy changes, renewals, billing inquiries, and coverage questions
• Provide outstanding customer service to support client retention
• Identify opportunities to cross-sell and sell new home and auto policies
• Work directly with carriers to ensure efficient policy servicing and issue resolution
• Build and maintain strong client relationships through consistent communication
• Support retention efforts and contribute to overall agency growth

What You Bring

• Active New Jersey Property & Casualty License
• Minimum 1 year of personal lines insurance experience
• Experience servicing home and auto policies
• Bilingual in English and Spanish (required)
• Strong customer service and relationship-building skills
• Able to multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills

Compensation & Benefits

• Base salary of $55,000
• Retention commission: $2,000 – $10,000+
• New business commission: $4,000 – $10,000+
• Medical, dental, and vision coverage
• 401(k) with company participation
• Employer-paid group life insurance
• Paid time off and holidays
• Gym membership reimbursement
• Employee referral bonus program

Location & Schedule

• On-site role based in Paramus, NJ
• Standard business hours

Why Join Us?

• Be part of a rapidly growing organization in the insurance industry
• Opportunity to expand your skills in both service and sales
• Collaborative and supportive team environment
• Direct impact on client satisfaction, retention, and agency success