Licensed Customer Service Representative - Hawaii

About the role

The Licensed Customer Service Rep position at American Financing is an entry-level role designed to provide experience and training for NMLS licensed individuals aspiring to become Mortgage Consultants. This role offers the potential to advance to a Senior Loan Officer position.

Responsibilities

• Taking inbound customer calls to identify customer needs.
• Completing outbound calls to customers to complete applications and move files forward.
• Taking a complete 1003 URLA Application.
• Scheduling appointments to review pre-qualification.
• Following up with customers to ensure timely delivery of all required documentation.
• Maintaining performance against daily and monthly sales targets while delivering an exceptional customer experience.

Requirements

• Active NMLS Unique Identifier #
• Active Colorado mortgage license (additional licenses a plus)
• Minimal to moderate mortgage experience/knowledge
• Bilingual (Spanish/English) a plus
• High School degree
• Familiarity with CRM systems and practices
• Proficiency in processing, servicing, and auditing

Qualifications

• Hawaii based candidates only

Skills

• Excellent communication skills
• Customer service orientation
• Strong organizational and time management skills

Benefits

• Medical, dental, vision insurance
• Paid time off and sick days
• Paid holidays
• Long-term paid disability
• Paid maternity and bonding leave
• Full desk equipment provided

Pay

$36K base pay plus bonus with total compensation up to $115K + per year

Schedule

Casual work environment

Family-owned, Customer-focused

Denver Post Top Workplace

Top 50 Family-Owned Business

Best of Colorado Business

Inc. 5000 Fastest-growing Private Company