Licensed Counselor

About the role

The Licensed Counselor provides counseling, coaching, training, and consulting services to individuals and organizations we support through our EAP and Physician Well-being Resources (PWR) programs.

Responsibilities

• Manage a counseling caseload including formal referrals, leadership consultations, check-in/opt-outs, and return-to-work coaching
• Provide in-the-moment crisis support, triage, safety planning, and follow-up via phone, video, or in person
• Conduct clinical intakes and assessments for EAP and PWR clients
• Facilitate timely, professional client referrals
• Serve as a subject matter expert on healthcare and EAP trends, referral resources, and well-being best practices
• Track and report on key metrics tied to program effectiveness
• Maintain accurate, complete clinical documentation
• Participate in an on-call rotation with the Clinical Team
• Collaborate cross-functionally to support a smooth, positive client and member experience

Requirements

• Master's degree in psychology, social work, counseling, or a related field
• Active behavioral health licensure in good standing (LPC, LPCC, LCSW, or LMFT)
• 2-3 years of post-master's clinical experience
• Experience in crisis counseling and stabilization, case management, and substance use
• Sound clinical judgment, strong critical thinking, and the ability to stay calm under pressure
• Strong written and verbal communication skills, in virtual and in-person settings
• Comfort learning and adopting new technology and platforms
• Experience supporting individuals and groups from diverse backgrounds

Qualifications

• Experience with Employee Assistance Programs (EAP)
• CEAP certification
• Certified Coach credential
• Experience delivering web-based or telephonic clinical services
• Experience working with physicians or other healthcare clinicians

Skills

• Excellent communication skills
• Ability to manage multiple tasks and prioritize effectively
• Strong problem-solving and decision-making abilities
• Effective collaboration and teamwork skills
• Ability to maintain confidentiality and handle sensitive information

Benefits

• Fully Remote Role
• Comprehensive medical, dental, vision, FSA/HSA, life, and disability coverage
• Generous PTO plus holidays and well-being days
• Paid parental leave
• Paid parental leave
• 401(k) match up to 4%
• Employee Assistance Program for you and your family
• Virtual assistant through our Concierge Program
• Professional development and continuing education support
• Up to $250 employer charitable match plus 8 hours of paid volunteer time annually

Pay

Compensation is commensurate with experience.

Schedule

The role is fully remote and flexible.