Licensed Clinical Standards Specialist

Summary Description Of Work

Heartland Family Service is seeking a licensed behavioral health professional to support the agency’s Continuous Quality Improvement (CQI) processes. This role leverages clinical expertise in mental health and substance use disorder treatment to ensure programs and departments consistently deliver high-quality, compliant, and person-centered services. The position partners closely with clinical, operational, and administrative teams to strengthen documentation quality, regulatory compliance, and performance improvement efforts that directly support positive outcomes for individuals and families served across the continuum of care.

Compensation

Between $55,000 and $70,000 per year (salary is determined by total years of relevant experience).

Work Schedule

40 hours per week.

Minimum Qualifications

• Master’s Degree in Social Work or Counseling
• Iowa or Nebraska license required; substance use license preferred
• Strong communication and presentation skills
• Strong MS Excel and data analysis skills

Essential Duties And Responsibilities

• Maintain compliance with CCBHC criteria, federal and state regulations and applicable accreditation standards, with attention to mental health and substance use clinical practice requirements.
• Review clinical documentation, including therapy notes, treatment plans, and risk assessments, to ensure accuracy, adherence to best practices, and alignment with agency standards; provide constructive feedback and coaching to clinicians to support professional growth and continuous improvement in service delivery.
• Conduct regular clinical record reviews to assess completeness, accuracy, and alignment with evidence-based practices and regulatory requirements, identifying opportunities for improvement and providing recommendations to support high-quality, person-centered care.
• Track, analyze and report quality and compliance metrics required for CCBHC reporting, dashboards and performance improvement activities, including measures related to clinical outcomes, evidence-based practices, and person-centered care.
• Supports cross-department coordination related to quality, compliance and regulatory reporting.
• Serves as a liaison for data integrity and reporting accuracy between clinical practice, Electronic Health Record (EHR) configuration, and reported outcomes, ensuring clinical workflows support accurate capture of diagnoses, services, and outcomes.
• Displays critical thinking through observation, analysis, creativity, problem solving, reasoning, objectivity and decision making.
• Demonstrates interpersonal skills such as conflict management, emotional intelligence, positive attitude and leadership.
• Displays a courteous and caring attitude to the clientele, volunteers, visitors and Agency staff.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Absolves and adheres to all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities.
• Creates, maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.