Licensed Bilingual Medicare Sales & Retention Agent (BCCA082426)
About the role
Bilingual Customer Care Agent (Licensed)
Must already have an active Life & Health or Accident & Health Insurance Producer License.
Job Summary
One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans.
Essential Duties And Responsibilities
- Makes outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits.
- Serves as the first point of contact for Spanish-speaking clients.
- Works with clients to enroll in Medicare insurance products/the sales of Medicare plans.
- Ensures clients are not overpaying for insurance and maximizing savings.
- Builds client relationships and advocates for consumers.
- Multi-tasks and works effectively with recent technology skills.
- Communicates positively and effectively.
Skills/Abilities
- Strong work ethic and ability to build client relationships.
- Solutions-focused mindset.
- Propensity to advocate for consumers and be a sales team liaison.
- Recent technology skills and the ability to multi-task.
- Coachability and adaptability.
- Possess positivity and effective communication skills.
Requirements
- Fluent in both English and Spanish (writing, reading, and speaking).
- Must already have an active Life & Health or Accident & Health Insurance Producer License.
- Prolonged periods of sitting at a desk and working on a computer.
- Hardwired high-speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps.
Benefits
- Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location.
Pay
High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season. Top agents make well over $85k annually with unlimited growth potential.
Schedule
Flexible schedule to accommodate work/life balance.