Licensed Assistant Manager

About the role

Licensed Assistant Managers support the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met.

Responsibilities

• Supervise all practice employees
• Ensure AEG policies and procedures are followed
• Enforce standards and meet patients' needs
• Work on the sales floor assisting Opticians with sales and troubleshooting
• Resolve customer service issues and provide refunds
• Sign off on spectacle remakes
• Monitor patient flow and ensure on-time practice performance
• Help move patients through without disruptions and communicate with Technicians regarding schedule
• Check in on patients in the lobby
• Monitor associates break times and ensure compliance with law and company policy
• Participate in interviewing and selecting new practice employees
• Participate in employee disciplinary actions if necessary
• Custom fit glasses and place prescriptions in lenses
• Collect eye and face measurements for proper fit
• Interpret prescriptions and document any employee relations issues
• Resolve conflicts between associates and escalate to Practice Manager or HR as appropriate
• Organize and lead staff meetings
• Provide ongoing feedback to employees
• Facilitate training for new team members
• Demonstrate cost awareness and suggest improvements
• Maintain store cleanliness, organization, and stock levels
• Participate in annual store inventory
• Perform other duties as assigned by the Practice Manager

Requirements

• High school diploma or equivalent
• State licensure
• Extensive optical and dispensing experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Able to lift to 30 lbs., bend, kneel, and stand up to 8 hours a day

Benefits

Includes 401(k) with match, medical/dental/life/STD/LTD vision service plan, employee vision discount program, HSA/FSA, paid holidays, and benefits applicable to full-time employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.