Licensed Account Representative (Customer Service) - Trenton
About the role
NJM Insurance Group is seeking talented, friendly customer service-oriented professionals to join their Contact Center team. The team has been certified by J.D. Power for providing exceptional Auto Claims Experience for personal lines customers.
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls.
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
- Demonstrate effective time management to achieve performance goals/targets.
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
Requirements
- Excellent verbal and written communication skills.
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word.
- Accurate keyboarding skills.
- Superior listening skills.
- Strong multi-tasking ability.
- Quiet, distraction-free work area at home.
- High School Diploma or GED is required; an associate’s or bachelor’s degree is desired.
- Bilingual skills are valued, but not required.
- Personal Lines Authority License is a plus.
Benefits
- Medical Insurance (Blue Cross Blue Shield).
- Dental Insurance (Delta Dental).
- Vision Insurance (Delta Vision/ VSP).
- Flexible Spending Account.
- Discounts on NJM auto insurance.
- Additional company discounts for items like travel, service, car rental and more!
Pay
Starting Rate: $0
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Schedule
Available Shift(s): Day Shift Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)
One weekday and Sundays off
Include a 5% shift differential