Licensed Account Representative (Customer Service) - Hammonton

About the role

NJM Insurance Group is a 5-time recipient of the Forbes Best Employers in New Jersey. They are seeking talented, friendly customer service-oriented professionals to become Licensed Account Representatives in their nationally recognized contact center.

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
• Demonstrate effective time management to achieve performance goals/targets
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Requirements

• Excellent verbal and written communication skills
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
• Accurate keyboarding skills
• Superior listening skills
• Strong multi-tasking ability
• Prior customer service or contact center experience
• Quiet, distraction-free work area at home
• A High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
• Bilingual skills are valued, but not required
• A Personal Lines Authority License is a plus

Benefits Offered

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance (Delta Dental)
• Vision (Delta Vision/ VSP)
• Flexible Spending Account
• Discounts on NJM auto insurance
• Tuition reimbursement
• Life insurance
• Plus, additional company discounts for items like travel, service, car rental and more!

Legal Disclaimer

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.