License Holder Support Agent

Serving Our Community

Serve nearly 28,000 churches, schools, retreat centers, religious communities, funeral homes, and campus ministries using ONE LICENSE—a global, internet-based company—as their resource for online music licensing and permissions for congregational song.

Responsibilities

• Communicate with customers and potential customers through Zoom phone, Zoom video, email, voicemail, and Zendesk, our online ticketing system that receives thousands of inquiries each month.
• Maintain ongoing communications in an effort to promote the ONE LICENSE services that would best cover their needs and onboard them as customers/License Holders.
• Collaborate with a small team within a broader parent-company environment, including interdepartmental communications and teamwork.
• Basic accounting responsibilities, such as data entry, filing, and processing credit card and wire transfer transactions.
• Basic customer service support, including answering questions, providing educational resources, and sending statements/invoices to users.

Qualifications & Requirements

• Candidate must be a “self starter,” reliable, communicative, and dependable.
• Loyalty to the organization and willingness to make a long-term commitment is crucial.
• Candidate must be willing to learn new skills in a short period of time and be willing to increase their current knowledge of copyright, sacred music, and licensing.
• Candidate must be able to stay calm under pressure, exhibit patience with customers, and be willing to ask for help when needed.
• Humility and a willingness to learn are foundational elements when working on our team.
• Knowledge of a variety of computer/internet platforms, including Google Drive, Microsoft Office, Zoom, and Gmail is required.
• Experience with Zendesk, MailChimp, Basecamp, Canva, and Wordpress is a plus.
• Candidate must have an Associate’s Degree or equivalent job experience.

Benefits

• Fully remote role (must reside within the US).
• Hours are flexible, with an understanding that the majority of the hours will need to be during typical business hours in the Central time zone.
• Both full- and part-time roles are available, allowing candidates to balance other commitments and responsibilities if desired.

Candidate Preferences

• Special consideration will be given toward candidates who are bilingual in French.
• Have experience in a general customer service role, and have additional experience in a subject area, such as accounting, marketing, church music, or communications.
• Have a Bachelor’s Degree or equivalent job experience.

About the Role

Headquartered in Chicago/Bedford Park with additional office in Oak Park, Illinois, this is a completely remote role.

Pay

$17.00/hour regardless of part- or full-time status.

Schedule

Hours are flexible, with an understanding that the majority of the hours will need to be during typical business hours in the Central time zone.