License Desk Specialist

Responsibilities

• Grow current software and licensing venue by working with D&H sales reps and the vendor.
• Remain customer-facing and sales rep-facing for all questions.
• Responsible for all aspects of software growth including renewals, vendor SPA’s, Open Licensing, Cloud, and customer/vendor satisfaction.
• Make proactive customer contacts daily to grow sales volume & breadth of software products at D&H.
• Drive daily focused outbound calls as well as replying to direct and License desk emails.
• Manage lead development, follow-up and closure;
• Provide support necessary to develop leads and follow them to closure.
• Responsible for the end-to-end operational duties by creating and submitting orders within the D&H systems.
• Develop and remain knowledgeable on core product groups (Cloud, Productivity, Server, Security, Backup) and be able to demo and present value prop on each.
• Establish strong relationship with customers and sales teams and vendor contacts.
• Build an understanding of Vendor programs, product offerings and key competitive products.
• Attend specific trainings with D&H and vendor personnel and online, as needed or required.
• Answer phone and respond to all customer and vendor requests.
• Identify market and product gaps and communicate findings to D&H and vendor management.
• Manage vendor catalog for product additions, deletions and price changes.
• Place vendor purchase orders, return requests and rebates.
• Manage vendor confirmations, forward to sales rep/customer as needed.
• Project a professional company image through phone and email interaction.

Qualifications

• College education preferred.
• Experience 1 to 3 years office experience.