Library Technician IV

About the role

The Library Technician IV position is part of the Access & Resource Sharing department, providing circulation, technology, printing, and general library services support.

Responsibilities

• User Services Support (60%): Operate assigned service points, including lending and accepting returns of circulating library items. Provide patron assistance with printing and technology help, and answer patron questions. Troubleshoot and resolve patron and service issues while providing excellent customer service.
• Troubleshoot and resolve patron and service issues while providing excellent customer service in person, via email, and by phone. Perform troubleshooting of issues with loanable technology, library computers, printer, and electronic resources.
• Assist patrons with access inquiries via electronic communication (email, Orange Tracker ticketing system).
• Assist in supporting stacks maintenance responsibilities and collection movement projects, including using RFID technology to assist in physical inventory projects.
• General Department Support (35%): Participate in Access and Resource Sharing department functions, including participation in departmental policy discussions, professional development, and support of other working groups in the department. Respond promptly to all departmental communications. Process requests/transactions in all areas effectively and efficiently.
• Other duties as assigned based on fluctuating needs and workflows (5%).

Requirements

• Associate degree and at least 2 years of work in a public service setting, or an equivalent combination of education and experience.
• Library experience preferred but not required.
• Prior experience in public service or customer service preferred.

Skills and Knowledge

• Possess a strong work ethic, including excellent time management, punctuality, reliability, and ability to prioritize tasks and projects.
• Strong customer service skills and commitment to providing service effectively in a diverse environment.
• Ability to use necessary library materials, bibliographic materials, and office equipment.
• Attention to detail, demonstrated capacity for carrying out tasks in an accurate and timely manner, and ability to check own work for accuracy.
• Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with a fluctuating workload and frequent distractions and interruptions.
• Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skilled in fostering teamwork.
• Demonstrated proficiency and capabilities with personal computers and standard computer office applications such as the Microsoft Suite, with the demonstrated ability to learn new technology.