Library Security Clerk

About the role

The City of Aurora seeks two Library Security Clerks to provide high-quality customer service and security at assigned library locations. The positions involve working with a diverse group of patrons and performing various clerical tasks.

Responsibilities

• Conducts patrols of facilities, both inside and outside, checking doors and non-public areas for security.
• Assists staff in addressing disruptive behavior, customer concerns, and other security-related incidents.
• Completes incident reports and logs them into the electronic database.
• Works with staff, contract guards, and emergency services to assist in incident investigations.
• Observes or reviews security camera footage.
• Assists with research and programs.
• Ensures library space is neat and organized.
• Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
• Sorts, processes, shelves, and assists with other general library materials inventory management duties.
• Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer.
• Performs additional duties as assigned.

Requirements

• At least 1 year of security experience.
• Preferred: At least 6 months of direct customer service in retail or service industry setting.
• Library background experience preferred but not required.
• Ability to speak Spanish preferred but not required.

Qualifications

• High School Diploma or GED.
• Knowledge of customer service techniques.
• Routine software/computer systems including the internet.
• Email, word processing, spreadsheets, database input/use.
• Inventory/customer transaction systems.

Skills

• Strong customer service skills.
• Strong report writing skills.
• Windows-based programs.
• General office equipment, computers, calculators, and copy/fax machine.
• Basic mathematical calculations.
• Follow oral and written instructions.
• Work shifts, including some nights, and weekends.

Benefits

Salary to be commensurate with experience. The hiring range for this position is $18.65 - $23.31 per hour.

Pay

$18.65 - $23.31 per hour

Schedule

Shift work to include days, nights, and weekends.

Department Information

OVERVIEW OF POSITION / DEPARTMENT The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages.

Internal Educational Programs

The City of Aurora offers internal educational programs to assist with career advancement.

External Resources

Please go to www.AuroraGov.org/LCS to learn more about the City of Aurora, Library and Cultural Services Department.

Working Conditions

• Medium physical work requiring the ability to lift 40 pounds with or without assistance.
• Frequent lifting, carrying, walking and standing.
• Ability to review and interpret reports and other written documents with or without reasonable accommodation.
• Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner.
• Exercise good judgement in difficult and/or tense situations.
• Perform basic mathematical calculations.
• Follow oral and written instructions.
• Work shifts, including some nights, and weekends.
• Equipment used frequently includes computer keyboard and telephone, fax machines, printers and copiers.

Physical Demands

• Medium physical work requiring the ability to lift 40 pounds with or without assistance.
• Frequent lifting, carrying, walking and standing.

Equipment Used

• Computer keyboard and telephone.
• Fax machines.
• Printers and copiers.

City of Aurora

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, And Employment References As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies.