Library Page - Castle Hill Library

About the role

Library Page positions are educational opportunities for candidates who are currently enrolled as students in an accredited educational program. The New York Public Library has been an essential provider of free books, information, ideas and education for all New Yorkers for more than 100 years. As a Library Page you will help patrons access these resources while gaining knowledge about working within a library system.

Responsibilities

• Project a positive and courteous attitude to the public by providing exceptional customer service
• Shelve and arrange books, CDs, DVDs and other library materials in order alphabetically and numerically
• Answer in-person inquiries, help patrons locate needed materials and refer patrons to the appropriate place or person for assistance
• Assist patrons with basic computer, internet and audio/visual equipment usage
• Locate and prepare library materials requested by patrons
• Assist staff with checking materials for damage and removing them from the shelves
• Help set up public spaces for events and programs
• Perform other related tasks as needed

Skills, Knowledge & Expertise

Education and Certifications

• Reserved for candidates who are currently enrolled as students in a degree program/accredited school (High School, GED Program, Associate's Degree, Bachelor's Degree, Master's Degree, etc)
• Proper employment certificate for minors under 18 as required by NYS law

Required Skills

• Ability to accurately and efficiently sort and arrange items in alphanumeric order
• Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
• Excellent customer service skills and the ability to work with a diverse patronage
• Superb interpersonal and communication skills
• Strong problem-solving skills
• Demonstrated ability to work as part of a team
• Demonstrated reliability and professionalism
• Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications

Required Experience

• Ability to troubleshoot basic computer and printer issues preferred
• Experience with eReaders and library technologies preferred
• Ability to speak foreign languages preferred

Core Values

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Physical Duties

• Moderate lifting required (up to 25 lbs)
• Pushing book trucks

Work Environment

Public service library

Candidate will be placed at Parchester Library while Castle Hill is under renovation.