Library IT Project Manager

About the role

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary: The Library IT Project Manager is a key member of a small, collaborative, and responsive team responsible for the enterprise-wide administration and support of multiple Library-specific technology systems and applications. This role manages and supports technology systems and initiatives across the Library, working closely with staff at all levels of the organization. The position will eventually be based at the new Main Library, with a particular focus on supporting its unique technology spaces, specialized systems, and audio/visual technologies, as well as those at ImaginOn. The Library IT Project Manager will also provide technology assistance to Library customers when specialized support is needed. Success in this role requires strong collaboration, communication, project management, and problem-solving skills, along with the ability to work effectively as part of a small team responsible for critical Library technology systems. The position requires regular coordination with Mecklenburg County IT and other internal and external partners.

Location: Temporarily until Main Library opens: Library Admin Center - 510 Stitt Rd Charlotte, NC 28213; Main Library - 310 N. Tryon St Charlotte, NC 28202.

Responsibilities

• System administration of enterprise-wide applications to ensure reliable technology services to both internal and external customers.
• Coordinate support from Mecklenburg County ITS for library technology projects
• Manage vendor relationships, contract negotiations and monitors service-level compliance
• Contribute regular reports and statistics of enterprise systems and initiatives
• Performs ongoing needs assessments of library technology to assure that new developments are incorporated in future systems
• Determine financial and business analysis resulting in documentation of expectations in establishing project initiation and scope management.
• Manage scope of project to ensure success in meeting timelines, budget, and customer expectations.
• Establish and manages project expectations.
• Establish project team leadership and determines resources allocation for project(s).
• Determine staffing and training requirements and manages all team tasks.
• Direct the design, development and maintenance of systems, programs, and systems software to meet the ever-changing needs of the Library.
• Manage and oversee the collection and documentation of business requirements and technical specifications.