Library Clerk

It is an exciting time to work for the City of Aurora. We're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces

About the Role

The Library and Cultural Services Department's vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages.

The City of Aurora's Library and Cultural Services Department is looking for a Library Clerk to provide the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong, friendly customer service skills, attention to detail, and a genuine interest in helping people from a diverse community of all ages, educational, and socioeconomic backgrounds are essential for success in this position.

Location & Schedule

Martin Luther King, Jr. Library (9898 E. Colfax Ave., Aurora, CO 80010) – Hours will include days, nights and weekends, but will primarily be a Tuesday – Saturday, 9:15 AM – 6:15 PM schedule. Hours and location are subject to change dependent upon department needs. May be required occasionally to substitute at another Aurora Library location based on staffing needs.

Responsibilities

• Provides friendly and professional customer assistance for library service needs.
• Checks books/other items in and out through computerized system.
• Answers general customer questions regarding library policy, procedures and customer accounts.
• Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
• Redirects more advanced reference questions to Reference staff as appropriate.
• Operates a cash register and credit card machine, conducts customer payment transactions, maintains a cash drawer.
• Performs data entry into library system, spreadsheet and other databases.
• Sorts, processes, shelves and assists with other general library materials inventory management duties.
• Retrieves paged items from shelves.
• Assists with research and programs as needed.
• Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
• Provides friendly, efficient and professional service to customers in-person, by telephone and email.
• Conducts general office/administrative/clerical tasks as needed.
• Performs additional duties as assigned.

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Qualifications

• High School Diploma or GED
• At least 6 months customer service and/or retail experience. Experience within a library system is a plus.

Skills

• Customer service techniques
• Routine software/computer systems including the internet
• Email, word processing, spreadsheets, database input/use
• Inventory/customer transaction systems
• Ability to deal with stressful situations with tact and diplomacy
• Exercise good judgement in difficult and/or tense situations
• Tactfully and judiciously implement customer conduct policies
• Communicate with diverse customers/staff of all ages in a professional, age and culturally appropriate manner
• Cash handling experience
• Use general office equipment, computers, calculators, and copy/fax machine
• Pay close attention to detail
• Perform basic mathematical calculations
• Follow oral and written instructions
• Ability to speak Spanish a plus

Working Conditions

• Essential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
• Physical Demands: Light to sedentary physical work requiring the ability to lift 40 pounds with or without assistance. Frequent lifting, carrying, walking and standing. Hand/eye coordination to operate office equipment, carts, and moveable shelving. Vision to read and interpret reports, documents and other written information. Frequent speech communication and hearing to maintain communication with employees and citizens.
• Work Environment: Works primarily in clean, comfortable environment with shared work stations and equipment.
• Equipment Used: Frequently uses computer keyboard and telephone, fax machines, copiers and microfilm equipment. This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
• Furlough Days: The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

Pay

The hiring range for this position is $17.82 - $22.28 per hour.