Library Associate - Quincie Douglas Library

About the role

The Pima County Public Library is seeking a Library Associate to support adult services within the library. This role will help deliver engaging programs, assist with circulation services, and provide excellent customer service to patrons.

Responsibilities

• Evaluates branch compliance with applicable federal, state, County, and related laws
• Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values
• Captures and analyzes data, and produces reports using automated information systems
• Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming
• Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff
• Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation
• Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers
• Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards
• Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services
• Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions
• Coordinates unit activity with other departmental units, County departments, and outside agencies
• Manages library social media accounts and communicates updates to the public

Requirements

• High school diploma or GED certificate AND three years of customer service experience assisting the public
• One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment

Qualifications

• Minimum one (1) year customer service experience
• Minimum one (1) year experience working with adult programming
• Minimum one (1) year experience preparing or presenting educational programs or outreach services
• Minimum two (2) years technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, 3D printing Cricut, Canva Google forms or docs)

Benefits

Details about benefits will be provided upon hire.

Pay

Details about pay will be provided upon hire.

Schedule

Details about schedule will be provided upon hire.