Liability/Bodily Injury Supervisor
Stillwater Insurance Group · Jacksonville, FL · 1 wk ago
ManagementFull-time
Role Overview
The Liability/Bodily Injury Supervisor at Stillwater Insurance Group is responsible for leading and developing a team of casualty claim adjusters handling auto liability, bodily injury, and property damage claims. This is an in-office, desk-based leadership role located in Jacksonville, FL, Jericho, NY or Omaha, NE.
Key Responsibilities
Claims Leadership & Oversight
- Supervise, coach, and develop a team of casualty claim adjusters handling auto liability, bodily injury, and property damage claims
- Provide technical guidance and direction on complex coverage, liability, and damage evaluations
- Review and approve claim decisions, settlements, and reserves within assigned authority levels
- Serve as an escalation point for complex, high-exposure, disputed, or sensitive claims
People Management & Development
- Conduct regular file reviews, audits, and performance feedback sessions
- Support adjuster onboarding, training, licensing, and continuing education requirements
- Partner with management to set performance goals, monitor workloads, and address resource needs
- Foster a culture of accountability, collaboration, and customer-focused claim handling
Technical Claims Responsibilities
- Ensure accurate interpretation and application of policy language and coverage determinations
- Guide the handling of litigated claims, attorney-represented matters, and complex injury exposures
- Oversee preparation and review of professional correspondence, including reservations of rights, coverage position letters, and settlement communications
- Ensure proper identification and pursuit of subrogation opportunities
Compliance & Quality Assurance
- Ensure team compliance with state insurance laws, Unfair/Fair Claims Practices, and internal claims handling standards
- Monitor claim quality, timeliness, diary management, and documentation standards
- Assist with regulatory inquiries, complaints, and internal or external audits
Customer & Stakeholder Engagement
- Support effective communication with insureds, claimants, agents, attorneys, and internal partners
- Address escalated customer concerns with professionalism and solutions-focused leadership
- Balance customer service excellence with risk management and company financial stewardship
Minimum Qualifications
- Bachelor’s degree (BA/BS/BBA) or equivalent combination of education and relevant experience
- 5 to 7 years of casualty, first and third party, multi-state claims experience
- 2 to 3 years of leadership experience in a business role within claims
- Demonstrated experience handling complex liability and injury claims
- Strong analytical, decision-making, and negotiation skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications, including Excel
- Ability to manage competing priorities in a fast-paced environment
- Commitment to ethical standards, accuracy, and regulatory compliance
- Ability to maintain required adjuster licenses and continuing education
Preferred Qualifications
- Familiarity with litigated claims, attorney involvement, and injury evaluation
- Working knowledge of regulatory complaint handling (e.g., DOI complaints)