LFTG Personal Shopper PT

About the role

You will join a high-energy and fast-paced team that supports Lowes Foods To Go—our online ordering program that guests call “life-changing”. As a Personal Shopper, you will masterfully and efficiently pick orders for guests, and over time build relationships to understand their needs and preferences. This position offers hands-on experience in eCommerce, logistics, information technology, customer service, and grocery retail, while supporting creative marketing and outreach programs that help achieve eCommerce goals for your store.

Responsibilities

• Pick guests’ orders based on operational guidelines and best practices.
• Interact with guests in a genuine, fun, and interactive manner.
• Work efficiently and purposefully when picking, staging, and carrying out orders.
• Properly greet and review orders with guests.
• Effectively and safely handle, bag, and load orders.
• Record any variances on guest pick lists.
• Maintain appropriate records applicable to the position and Lowes Foods To Go (LFTG) and transmit data as scheduled.
• Perform basic maintenance on hardware and software.
• Maintain the LFTG station, including all equipment.
• Communicate any service issues with support resources and store management.
• Conduct in-store promotion of the program.
• Periodically assist and/or conduct marketing within the community.
• Provide in-store guest service as needed (bagging, help locating product, cleaning).
• Maintain a professional appearance and attitude at all times.
• Perform all other duties assigned by management.

Requirements

• Friendly, energetic, genuine, and outgoing personality.
• Strong people skills with the ability to communicate clearly, professionally, and concisely.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to read and understand information and take direction.
• Ability to walk, bend, kneel, and stand for extended periods of time.
• Ability to effectively communicate with and take direction from supervision.
• Ability to work well with (or learn how to work well with) computers, handheld Android/iOS devices, and basic Microsoft Office skills.
• Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of the Guest Service team.