Lexus of Greenwood Village - Service Department Assistant

About the role

The Service Department Assistant at Lexus of Greenwood Village plays a crucial role in providing a seamless and efficient service experience for clients. This position is part of the Holman Family, a family-owned, global automotive services organization committed to delivering the Holman Experience.

Responsibilities

• Greet clients upon entering the service drive or department
• Welcome and check clients into the queue to meet with service advisors
• Set expectations with clients regarding the duration of the service visit and repairs
• Help clients schedule service appointments, gather estimates, and warranty information
• Answer and manage incoming telephone calls
• Find and update the status of client vehicles within dealer management software
• Aid clients with status updates, close out their service paperwork, and/or collect payment
• Accurately count cash drawers
• Assist clients in obtaining alternative transportation
• Shuttle vehicles between sales or service departments
• Perform general office, clerical, and administrative duties as needed
• Perform all other duties and special projects as assigned

Requirements

To succeed in this role, candidates should possess:

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office applications
• Ability to handle confidential information
• Basic computer literacy

Qualifications

Preferred qualifications include:

• Experience in a similar customer service or administrative role
• Knowledge of dealer management systems
• Experience with shuttle services

Skills

Key skills required for this position include:

• Customer service
• Time management
• Communication
• Problem-solving

Benefits

At Holman, we offer a comprehensive benefits package designed to support you and your family:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with company match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

The starting pay range for this position is $20.00 - $24.74 USD per hour, commensurate with experience, skills, and qualifications.

Schedule

This is a full-time position with regular hours. Exact schedule details will be provided during the interview process.