Level I Helpdesk Technician

About the Role

Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join our team in Hauppauge, NY. This role serves as the first point of contact for internal users and multiple client environments, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in a fast-paced MSP environment.

Schedule

Full-Time, Monday–Friday, onsite 9:00 AM to 5:00 PM, with weekend and holiday rotation participation required.

Responsibilities

• Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
• Provide technical support for internal staff and external clients across multiple environments
• Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues
• Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation
• Assist with user onboarding/offboarding, account setup, and access management
• Support workstation setup, imaging, and basic device configuration
• Maintain and update internal documentation, knowledge base articles, and standard operating procedures

Requirements

• High School Diploma or GED required
• 0-2 years of IT Support required
• Associate's degree in a computer-related field or equivalent experience preferred
• CompTIA Security+ strongly preferred
• Familiarity with Windows environments, Microsoft 365, and Active Directory
• Strong written and verbal communication skills
• Ability to manage multiple support requests in a fast-paced environment
• Customer-focused mindset with a willingness to learn and grow
• Weekend and holiday rotation participation required

Skills for Success

• Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory
• Exposure to ticketing systems and remote support tools
• Understanding of basic networking concepts (DNS, DHCP, VPN)
• Experience with Autotask PSA, Kaseya, or Datto RMM is a plus
• Ability to prioritize tasks and resolve issues efficiently

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. At Acture Solutions, we don't just support IT—we support people. We are committed to professional growth, meaningful work, and a collaborative environment where your contributions matter.

What We Offer

• Salary range: $40,000–$50,000 (based on experience)
• Medical, Dental, Vision, and Life Insurance
• Retirement Plan
• Generous Paid Time Off
• Opportunities for professional growth and skill development

Additional Requirements

A valid driver's license and fingerprinting check are required.

This response is AI-generated, for reference only.