Level 3 Network Engineer ( W2 ONLY )

About the role

We are seeking a highly skilled Level 3 Network Engineer/Technical Network Lead with strong hands-on experience in Viptela SD-WAN, Cisco Wireless (Catalyst 9800), and Enterprise LAN/WAN environments. The role requires deep expertise in routing, switching, and wireless technologies, with the ability to handle complex incidents, drive root cause analysis, and support large-scale enterprise network operations.

Responsibilities

The candidate will act as L3 escalation point for critical network incidents (P1/P2 issues) and troubleshoot complex issues across WAN, LAN, SD-WAN, and Wireless networks. Key areas of responsibility include:

• Troubleshooting complex issues across WAN, LAN, SD-WAN, and Wireless networks
• Ensuring quick restoration of services (RTS) within SLA targets
• Providing advanced troubleshooting for Viptela SD-WAN fabric, Cisco LAN switching, Cisco Wireless, and WAN circuits
• Deploying, configuring, and troubleshooting Cisco Viptela SD-WAN
• Troubleshooting WAN issues such as packet loss, latency, circuit flaps, and routing issues
• Leading Major Incident Management (MIM) calls and technical bridges
• Driving end-to-end ownership of incidents until closure
• Performing detailed Root Cause Analysis (RCA) and implementing permanent fixes
• Supporting and executing network migrations, technology upgrades, and refreshes
• Coordinating with ISPs, OEM vendors, and internal teams
• Providing technical updates to client stakeholders

Requirements

The ideal candidate will have:

• Strong hands-on experience with BGP, OSPF, route redistribution, route-maps, and prefix-lists
• Deep knowledge of Spanning Tree Protocol (STP), RSTP, BPDU Guard, Root Guard, and Loop prevention
• Expertise in VLAN design, inter-VLAN routing, and EtherChannel configuration and troubleshooting
• Experience with Cisco Catalyst 9800 Wireless Controllers, including WLAN, Policy, Site, and RF profiles, AP provisioning, and HA-SSO configuration
• Ability to diagnose wireless issues such as client connectivity, roaming issues, and RF interference

Qualifications

The candidate should have:

• Bachelor's degree in engineering or computer science (or equivalent)
• 10-15 years of experience in Enterprise Network Operations
• Relevant certifications preferred, including CCNP / CCIE (Routing & Switching / Enterprise) and Cisco Viptela SD-WAN certification

Skills

The ideal candidate will have experience with:

• ServiceNow (or equivalent ITSM tools)
• Monitoring tools (SolarWinds, Thousand Eyes)
• Automation knowledge (Python/Ansible)