Level 2 Field Technician - Denver, CO
Duties And Responsibilities
- Provide exceptional customer service
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues, resolutions, and close cases / tickets daily
- Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
- Tracking/monitoring issues, providing notes/feedback, etc.
- Keep provided tools in good condition
- Complete all assigned projects and tasks
Skills and Qualifications
- Minimum 1 to 2+ years of IT support work experience
- Familiarity with various operating systems (e.g. Windows OS, OSX, Linux)
- A+ Certification highly desired
- OEM Certifications (Dell / client etc.)
- Apple / Mac Experience
- Laptop / Desktop / Printer hardware and software support experience
- Knowledge of imaging from Network and USB
- ServiceNow experience a plus
- Excellent time management and reporting skills
Pay
The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- paid holidays (up to 6 days annually)
- paid time off (minimum of 10 days annually)
- paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
Company Information
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
Equal Employment Opportunity
We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Work Authorization
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents
Please review the California Consumer Privacy Act Notice.
Maryland Applicants
Under Maryland Law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Rhode Island Applicants
The Company is subject to Chapter 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law.