Level 1 SAP Basis Help Desk Analyst

Job Description

The SAP Basis Junior Consultant will assist in the administration, maintenance, and support of JTSi clients' SAP systems. This role involves working closely with SAP Senior Basis consultants to ensure reliable and efficient operation of SAP systems and maintaining their integrity.

Roles and Responsibilities

• Level 1 Basis Help Desk - trouble shoot basic problems and triage to Level 2 for bigger issues
• Work with SAP Senior Basis consultants
• Assist in the installation, configuration, and maintenance of SAP systems
• Monitor system performance, troubleshoot issues, and apply patches and updates as needed
• Perform system copies, refreshes, and client copies as part of system maintenance activities
• Administer the SAP database in alignment with agreed standards to maximize system performance and availability
• Cook up with stakeholders to schedule downtime and minimize impact on business operations during maintenance activities
• Maintain backups for successful completion
• Monitor SAP systems and create Service Now tickets

Requirements

• Minimum of 3 years SAP basis experience
• Experience in SAP Backup and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration and SAP HANA & S/4HANA
• HANA experience a big plus

Competencies

• Basic understanding of SAP Basis concepts and administration tasks
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt to new technologies and processes
• Excellent English language written and oral communication skills
• Customer orientation

Opportunities

We recruit, employ, train, compensate and promote without regard to race, religion, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other characteristic protected by federal, state, or local law.