Lettings Officer

About the role

We’re looking for motivated, customer-focused individuals who enjoy helping people access homes and delivering excellent service. At Southern Housing, we believe in providing fair, transparent and efficient services - and this role plays a key part in ensuring our homes are let quickly while supporting positive outcomes for residents. As a Lettings Officer, you’ll be part of a regional lettings team delivering a high-quality, performance-driven empty homes and lettings service. You’ll help minimise void loss and maximise income by ensuring properties are allocated and occupied as efficiently as possible. You’ll manage a varied workload, advertising and marketing homes, shortlisting applicants and coordinating the lettings process from start to finish. You’ll work closely with housing, repairs and development teams to ensure homes are ready to let quickly and safely. You’ll also support customers by providing advice on housing options, including Choice Based Lettings, and signpost to additional support where needed. This role is based at Hastings and is offered on a Fixed Term Basis/Secondment until 17th of May 2027. Hybrid working will be agreed with the Line Manager.

Responsibilities

• Help minimise void loss and maximise income by ensuring properties are allocated and occupied as efficiently as possible.
• Manage a varied workload, advertising and marketing homes.
• Shortlist applicants.
• Coordinate the lettings process from start to finish.
• Work closely with housing, repairs and development teams to ensure homes are ready to let quickly and safely.
• Support customers by providing advice on housing options, including Choice Based Lettings, and signpost to additional support where needed.
• Deliver a high-quality, performance-driven empty homes and lettings service.

Requirements

• Organised
• Approachable
• Passionate about delivering great customer service
• Able to work in a fast-paced environment, balancing priorities while maintaining accuracy and professionalism

Skills

• Strong communication skills: confident speaking to customers and colleagues, and able to explain processes clearly
• Excellent organisation: managing workload effectively and meeting deadlines
• Customer-focused approach: delivering a professional, empathetic and responsive service
• Attention to detail: ensuring accurate record keeping and compliance with policies and procedures
• Ability to work under pressure: handling competing demands and resolving issues proactively
• Good teamwork skills: collaborating with colleagues and external partners
• Confidence using IT systems: accurately recording information and managing cases

Qualifications

• Experience of lettings, housing services or working with local authority waiting lists is beneficial but not essential
• CIH Level 3 qualification (or willingness to work towards one) is desirable

Schedule

• Based at Hastings
• Fixed Term Basis/Secondment until 17th of May 2027
• Hybrid working arrangements to be agreed with the Line Manager