LensCrafters - Team Lead - Urgent Care

General Function

The Urgent Care Lead creates exceptional value in the lives of customers & patients by delivering to the Brand experience through execution of the brand value proposition. Ensures customers & patients are always happy and satisfied with purchase. Assists in the achievement of store success by managing key optical and lab processes & systems to exceptional results.

Major Duties and Responsibilities

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
• While working in Retail: Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

Basic Qualifications

• HS diploma/GED
• 1+ year experience
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Eyewear Inspection Program Modules 1-6
• Quality Manufacturing Program Certified
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Total Rewards

Total Rewards: Benefits/Incentive Information
LensCrafters is committed to providing a comprehensive benefits package that includes health care, retirement savings, paid time off/vacation, and various employee discounts. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Pay Range

Pay Range: 19.25 - 32.75

About the Role

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Qualifications

While working in Lab, if applicable: - Custom fits glasses & precisely place prescription in lenses - Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology - Ensures finished eyewear meets optical standards & customer requirements - Creates a safe working environment for all, demonstrates safe work practices - Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems While working in Retail: - Ensure the LensCrafters team provides unsurpassed Customer Service - Proactive & solution driven, accurate execution & product knowledge - Assists customers with selections, provides recommendations, assists sales associates - Serves as a responsible alternate store key holder

Skills

Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Pay

Pay Range: 19.25 - 32.75

Schedule

Not specified