LensCrafters - Team Lead

General Function

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Duties And Responsibilities

• While working in Retail:
  • Ensures the LensCrafters team provides unsurpassed Customer Service
  • Proactive & solution driven, accurate execution & product knowledge
  • Accurately executes customer selections, provides recommendations, assists sales associates
  • Serves as a responsible alternate store key holder
• While working in Lab, if applicable:
  • Custom fits glasses & precisely places prescription in lenses
  • Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
  • Ensures finished eyewear meets optical standards & customer requirements
  • Creates a safe working environment for all, demonstrates safe work practices
  • Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• LensCrafters Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options