LensCrafters - Store Manager 4 - #208 Dedham, MA

About the Role

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. As a Store Manager, you will lead a team to deliver key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. LensCrafters is part of EssilorLuxottica, a global leader in vision care products and services.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team using Company-provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including:
  • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Complete Pair
  • Labor
  • Training Saturation
  • Exam Growth
• Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team to execute all operational, inventory, and visual tasks flawlessly to ensure the best customer and patient experience.
• Ensure all Company-approved safety programs are implemented and maintained consistently to provide a safe and fun working environment.

Requirements

• High School graduate or equivalent.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Preferred Qualifications

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting, and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Pay

Pay range: $76,578.96 - $132,555.90. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.