LensCrafters - Store Manager 3 #0781 RACINE WI

Requisition ID: 940468 | Store #: 000781 | Full-Time

About the role

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team leveraging company-provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including:
  • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Complete Pair
  • Labor
  • Training Saturation
  • Exam Growth
  • Others
• Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Take pride in the store and guide the team to execute all operational, inventory, and visual tasks flawlessly to ensure the best customer and patient experience.
• Ensure all company-approved safety programs are implemented and maintained consistently to provide a safe and fun working environment.

Requirements

• High school graduate or equivalent.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Preferred Qualifications

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting, and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.
• Competitive bonus and/or commission plan complementing a first-class total rewards package.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.