LensCrafters - Apprentice Optician

General Function

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.

Major Duties and Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
• Greeting the Customer
• Explaining the Process in a transparent way
• Merchandise Selection
• Fitting - AccuFit
• Solve visual problems or challenges for customers
• Tendering
• Dispensing
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
• Explains to the customers “One Hour” processing and expected delivery times.
• Shows customers where to pick-up their glasses upon return to the store.

Basic Qualifications

• High school graduate or equivalent
• Part of a sanctioned Apprentice Program
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales and service skills
• Familiarity with POS, computers and calculators
• Embrace new technology and change

PREFERRED QUALIFICATIONS

• Actively studying for LensCrafters Quality, Fitting and Adjusting Program
• Optical dispensing experience
• Previous customer service and retail experience

Total Rewards

LensCrafters is committed to taking care of you, so you can bring the best quality experience to our patients and customers. Total Rewards may include benefits, incentives, and a competitive bonus and/or commission plan.