Lending Universal Banker

Client Relationships

• Identifies the financial needs of our clients
• Cross-sells Bank products and services to clients
• Opens and maintains retail deposit accounts
• Reviews and approves consumer loan applications
• Troubleshoots and resolves client concerns
• Performs debit card and internet banking maintenance
• Personalizes all client interactions
• Affords assistance clients via phone, email, and in-person
• Reaches out to existing clients and prospective clients

Documentation

• Completes all required account and loan documentation
• Ensures all regulation requirements are met

Teller Operations

• Processes client transactions
• Maintains and balances cash drawer and/or vault on a daily basis

Additional Duties and Responsibilities

• Closes Bank as needed
• Participates in internal and external training and development opportunities as required
• Participates in bank committees and events

Requirements

• High school diploma required
• Two-year degree in business related coursework preferred
• Previous cash handling experience required
• Minimum three years banking and consumer lending experience required
• NMLS certification required
• Courteous and professional customer service attitude
• Excellent verbal and written communication skills
• Effective cross selling skills
• Computer functioning and typing skills
• Basic mathematical skills up to and including fractions
• Legible handwriting
• Effective problem solving skills
• Ability to deal effectively with time pressures and stress
• Self-starter and independent thinker

Working Conditions

• Largely in an office environment with minimal chance for personal injury
• Regular contact with clients and co-workers
• Occasional out-of-town travel is required for business and education
• Frequent use of telephone
• Frequent repetitive use of keyboard for approximately 6 hours per day
• Frequent repetitive fingering and grasping of papers
• Receive and provide detailed information through verbal communication
• Bend, stoop, turn, lift and carry up to 25 pounds in documents and office supplies
• Climb stairs
• Work is performed generally during regular business hours with minimal expectations of overtime, including a Saturday rotation

Equipment Used

• Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet, and other bank specific software
• Operates core systems on Silverlake
• Utilizes a variety of office equipment including computer printer, ten-key calculator, fax, copy machine, typewriter, and multi-line telephone