Lending System Specialist

Position Summary

The Lending System Specialist will use strong system aptitude, attention to detail, and accuracy to support the lending division’s system maintenance, project deliverables, and AI/ML Tools.

Principle Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works with purpose and is driven to provide the best team member experience.
• Develop high-quality test scripts and perform system testing and validation for core and ancillary systems for system conversion, new products, and lending projects for the Consumer, Indirect, Mortgage, Collections, and Loan Servicing areas.
• Aid with all new lending projects and initiatives, work closely with the project management team to ensure the lending team has accurate procedures, and that testing deliverables are met.
• Create and maintain exception reports to proactively monitor system changes, compliance findings, and product support.
• Stay abreast of new lending compliance and regulations for system maintenance application, including TIL, TRID, MLA, HMDA, ECOA, FDCPA, etc.
• Complete testing and assist with the implementation and maintenance of AI/ML tools to increase efficiency and drive performance.
• Perform Team Member observation to look for opportunities for optimization, make recommendations to management, create documentation and procedures, and monitor automations.
• Support in the data collection for internal and external audits, and ensure system updates are completed, and findings are documented.
• Maintain lending optimization logs and spreadsheets for changes, outages, daily operations, and vendor support.
• Maintain lending optimization procedures and review internal and member-facing documentation to proactively identify inaccurate or outdated information, including intranet content, the Wellby website, and departmental procedures.
• Update and maintain deliverables for Business Continuity Planning for the lending division. Ensure the BCP system is updated to prevent and recover from potential threats and ensure we are protected and can function quickly in the event of a disaster.
• Maintain a comprehensive list of tasks required to keep operations going, roles and responsibilities, contact information for all team members and vendors, procedures for protocols, etc.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities (KSA)

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.
• Knowledge of general office practices and procedures, business English, spelling, and punctuation.
• Knowledge of personal computer, utilizing Microsoft Office Suite and other software’s.
• Knowledge of lending regulations and compliance requirements (e.g., TIL, TRID, HMDA, ECOA, MLA, FDCPA).
• Knowledge of consumer, indirect, mortgage, collections, and loan servicing processes.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
• Ability to interpret regulations affecting the Credit Union.
• Ability to troubleshoot system issues and resolve discrepancies in testing or reporting.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
• Ability to coordinate several concurrent activities simultaneously.
• Ability to exercise independent judgment.

Supervisory Responsibilities

Team member does not have supervisory responsibilities.

Complexity & Scope of Work

The team member follows Wellby’s policies and procedures, Team member Handbook, and federal and state laws and regulations in accomplishing assignments. The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards. The team member performs routine and generally related tasks without supervisory direction. Tasks may occasionally have to be coordinated, integrated, and/or prioritized. Courses of action are determined by established procedures and/or their leader. The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures. The team member uses independent judgment in making decisions.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position.
• Reasonable accommodations may enable individuals with disabilities to perform essential functions.
• To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.
• The team member must be able to exchange information, in person, in writing, and via telephone.
• Some degree of stress results from contact with management and other team members.
• The ability to observe details at close range (within a few feet of the observer).
• Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
• The noise level in the work environment is usually moderate.
• Work involves the typical risks and discomforts associated with an office environment, but is usually in an adequately cooled, heated, lighted, and ventilated area.