Lending Support Supervisor

General Purpose Summary

Supervises and oversees one consumer, mortgage, or commercial lending support unit—such as processing, documentation, closing and shipping, loan servicing administration, or loan servicing support—and ensures daily operations are accurate, timely, compliant, and customer-focused. Handles unit-level operational issues and supports continuous improvement.

Essential Duties and Responsibilities

• Provides daily oversight of one assigned lending support unit, which may include loan processing (consumer, commercial, mortgage), loan documentation, mortgage closing and shipping, loan servicing administration (payment processing, maintenance, escrow, reporting, system updates, payoff quotes, inquiries, account-level resolution), or loan servicing support (loan document custodian, maintains collateral on active loans, lien releases, manages the bank’s system for loan files, and supports and onboards transferred loans).
• Ensures operational accuracy, timeliness, and adherence to bank policies, procedures, and regulatory requirements.
• Maintains daily workflow, productivity, staffing assignments, and quality assurance routines.
• Solves routine to moderately complex operational issues; escalates more complex concerns to management.
• Provides day-to-day leadership to employees in the assigned unit and participates in coaching, performance feedback, and staff support.
• Supports employee development, training initiatives, and cross-functional skill building for assigned team members.
• Observes work performance and identifies performance trends, training needs, and opportunities for increased engagement.
• Supports implementation of process improvements to enhance accuracy, efficiency, and consistency.
• Helps maintain internal controls and quality checks.
• Participates in audit readiness efforts, compliance reviews, and procedural updates.
• Aids in system enhancements, user acceptance testing, and rollout of new processes or tools.
• Communicates daily priorities, expectations, procedural updates, and organizational information to employees.
• Collaborates with Lending, Loan Operations, Credit Administration, Compliance, and other teams to ensure smooth loan lifecycle support.
• Provides operational insights, performance updates, and staffing feedback to management.
• Ensures unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads).
• Ensures adequate and current compliance training, and ensures training is completed on time.
• Stays updated on relevant laws and regulations.
• Ensures employees comply with the bank’s policies, procedures, laws and regulations.
• Maintains customer confidence and protects the bank’s operations by identifying and protecting confidential information.

Supervisory Responsibilities

• Supervises employees in assigned unit in the Central Loan Processing and Servicing Department and provides backup to other unit heads as needed.
• Carrries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, and recommending the termination of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification Requirements

• Minimum: Bachelor’s degree in Business, Finance, or related field and 3 years of loan/lending support experience across relevant functions; or 5 years of loan/lending support experience across relevant functions; or equivalent combination of education, training, and experience.
• One year lead or supervisory experience.
• Preferred: First National Bank Alaska experience.

Compliance Expectations

• Ensures unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads).
• Ensures adequate and current compliance training, and ensures training is completed on time.
• Stays updated on relevant laws and regulations.
• Ensures employees comply with the bank’s policies, procedures, laws and regulations.
• Maintains customer confidence and protects the bank’s operations by identifying and protecting confidential information.

Pay

Competitive salary schedule based upon minimum experience to very experienced; the job/salary offer would be commensurate with your experience.

Schedule

Monday-Friday

Benefits

First National Bank Alaska is an Equal Opportunity and Affirmative Action Employer, Member FDIC and Equal Housing Lender. VEVRAA Federal Contractor