Lending Strategies Specialist II

Position Overview

This position plays a key role in delivering and evolving the nCino Enterprise platform as aligned with commercial lending strategies. This individual is primarily responsible for providing technical and subject-matter support to nCino end-users across the various commercial lending lines of business.

What You’ll Do

• Develop an in-depth working knowledge of both the Wintrust Digital Lending (nCino) platform and commercial lending policies & procedures in order to provide effective ongoing support to end-users across all facets of commercial lending;
• Handle one-on-one problem resolution with end users administered through Teams chat groups and other communication channels;
• Participate in training delivery to existing and new users to the platform using a variety of methods including in-person classes and via Teams;
• Maintain library of written training materials and author new material as needed;
• Perform certain System Administrator tasks in support of end-user activities and coordinate with IT partners for defect/access resolution;
• Monitor reports generated by the platform in support of regulatory compliance and end-user activity.

Qualifications

• 3+ years working in a commercial lending environment with broad knowledge of loan origination, underwriting, closing and monitoring processes;
• 1+ years of experience with the Salesforce and/or nCino platforms a plus;
• Must possess strong time management and organizational skills to multitask in a fast-paced environment in support of 700+ end users across many departments within commercial lending;
• Excellent written and verbal communication skills. Must be able to effectively communicate with technical and non-technical colleagues. Must be able to translate technical instructions or concepts to non-technical users for their day-to-day success in the platform;
• Effective presentation skills in order to deliver training to end-users via in-person or virtual meeting channels.